Terms and Conditions
Terms and Conditions
These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
This website is owned and operated by C & J Clark International Ltd ("Clarks", "we", "us"). Registered office: 40 High Street, Street, Somerset BA16 0EQ. Registered number: 141015 in England and Wales. VAT number: 129910363.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery within the UK.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Clarks website, or want to ask us anything about our terms and conditions, please contact us by using our Contact Us page. If you are unable to use the contact us form please use the following email address Customercare@clarks.com
SAVE 20% ON SANDALS AND SUMMER STYLES TERMS & CONDITIONS
This offer entitles you to 20% off Selected Full Price Adults Sandals and selected Men’s Full Price styles in-store and online at www.clarks.co.uk. No cash alternative is available. This offer only applies Full Price Adults Sandals and selected Men’s Full Price styles and cannot be used in conjunction with any other promotion.
Subject to availability. This offer excludes, Women’s Full Price Shoes, Boots, Slippers and Trainers, Men’s Slippers and Trainers, Adults Accessories, Kids Footwear, Kids accessories, Shoe care, Originals, collaborations and Reduced Price styles. This offer is available for Home Delivery, Collect from Store and Collect+.
When ordering online, you must enter the code ‘SUNSOUT20’ at the checkout. When purchasing in-store the markdown will be applied at the till. This offer is valid from Thursday 23rd May 2019 until midnight on Monday 3rd June 2019. We reserve the right to withdraw this offer at any time. This offer is not redeemable at www.clarksoutlet.co.uk, outlet stores, wholesale retailers or any other Clarks stores outside the UK and ROI.
TAMBA/IMBA – Continuing 10% Discount available year-round
10% discount on full price adults and kids footwear and accessories when showing a valid TAMBA/IMBA membership card including TAMBA e-membership card.
The discount is available to all children in the family up to the age of 16
In-store only, offer not available online
Excludes all collaboration ranges, shoe care products and Clarks Originals
Available exclusively to TAMBA members in the UK and IMBA in the Republic of Ireland. Valid TAMBA/IMBA membership must be shown to receive discount
Offer subject to availability
No cash alternative available
SMG PRIZE DRAW TERMS AND CONDITIONS
To enter the customer satisfaction survey weekly prize draw (the Prize Draw) for a chance to win a gift card worth £100, or €100 if in the Republic of Ireland, (the Prize) fully complete and submit the customer satisfaction survey and agree to opt-in to the Prize Draw. This Prize Draw is open to residents of the United Kingdom and Republic of Ireland aged 18 or over. One entrant of the Prize Draw will be randomly selected from all eligible entries received to win the Prize (the Winner). The Prize is not transferrable and must be accepted as awarded. Limit one (1) entry per person, no purchase necessary. The Winner will be notified by email. Clarks’ employees, their families, and other associated parties are not permitted to enter. Entries for the first weekly Prize Draw will open at 00:00:01 (GMT) on 14th May 2018 and will close on 20th May 2018. Any entries received after the closing date and time will be entered into the following weeks Prize Draw. For full terms and conditions go to www.clarks.co.uk/termsandconditions.
SMG PRIZE DRAW FULL T&CS
By entering the customer satisfaction weekly prize draw (the Prize Draw), the entrant agrees to accept and be bound by these terms and conditions. The winning entrant (the Winner) will receive one prize of £100, or €100 if in the Republic of Ireland, awarded in the form of a gift-card (the Prize). The prize is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash. To enter, complete and submit the customer satisfaction survey and opt-in to the weekly prize draw. Limit one (1) entry per person, no purchase necessary. The Promoter will not accept any liability for any incomplete, lost, late or damaged entries.
To enter, entrants must be 18 years old or over and a resident of the United Kingdom or Republic of Ireland. No employees (or their family members) of the Promoter or any party other associated with the Prize Draw may enter.
Entries for each weekly Prize Draw will open at 00:00:01 (GMT) on Monday of every week and close at 23:59:59 on Sunday of every week (the Prize Draw Period). Entries for the first weekly Prize Draw will open at 00:00:01 (GMT) on 20th May 2018 and will close on 18th May 2018. Any entries received after the closing date and time will be entered into the following weeks Prize Draw. The Winner will be randomly drawn by the Promoter within 10 business days of the Prize Draw Period. The Winner will be notified by email within 10 business days of the end of the Prize Draw Period and must confirm their full name and address within 14 days from initial contact to accept the Prize. If the Winner fails to respond within 14 days, the Winner will be disqualified from the Prize Draw and no alternative winner will be selected from that Prize Draw Period. It is the responsibility of all entrants to the Prize Draw to notify the Promoter of any change in contact information. The Promoter is not responsible for any for entries delayed or lost in transmission due to network, computer or software failures of any kind. The Promoter may, in its sole discretion and without liability, cancel the Prize Draw. Events may occur which render the awarding of the Prize impossible due to reasons beyond the control of the Promoter and the Promoter may, at its absolute discretion, vary, amend, suspend with or without notice.
The Promoter's decision is final and no correspondence will be entered into in relation to the Prize Draw. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter or other entrants which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the Winner is disqualified, the Promoter reserves the right to not award the prize to another entrant. By entering the Prize Draw, entrants agree to be bound by these Prize Draw terms and conditions which are subject to English law and the exclusive jurisdiction of the English courts. These terms and conditions are also available at http://www.clarks.co.uk/termsandconditions.
The Promoter’s contact details are: C & J Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ.
© 2015 W.L. Gore & Associates GmbH. GORE-TEX, GUARANTEED TO KEEP YOU DRY, SURROUND, GORE and designs are trademarks of W.L. Gore & Associates.
Clarks has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product's correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or canceling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.
Reduced products will show the 'now price' and 'was price' with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original ('was price') charged on the website.
Pricing and availability information is subject to change without notice.
All prices are quoted in UK pounds sterling. All prices are inclusive of sales tax where appropriate but do not include delivery charges.
Prices of goods displayed in and ordered through the website may differ from prices in store.
How your order is processed
After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron. Payments can also be made via PayPal. Please note: as of 28th Feb 2011, we no longer accept Solo as a method of payment.
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or a selected Clarks store. The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire or BFPO addresses.
For home delivery, the delivery charge is the same, irrespective of the number of items ordered. (The maximum order you will be able to make is sixteen items/pairs of shoes, of which no more than two sizes can be of the same style).
For mainland UK and Northern Ireland there is a standard home delivery charge of £3 for online orders under £50. Online orders £50 and over are eligible for free standard delivery. Delivery is within 3-4 working days for mainland UK and Northern Ireland, and within seven days for outlaying areas. Orders being delivered to the Channel Islands will take between 7-10 days.
By providing us with your mobile phone number and email address when placing your order, our parcel carrier will be able to text/email you when your item is on its way.
Next Day Delivery
The next day delivery service applies on orders placed before 8pm Sunday - Friday for delivery the next working day. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in areas as specified by our courier service. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
Deliveries are normally made Monday-Saturday from 8am-8pm (excluding Bank Holidays). You will receive a confirmation of despatch to your chosen email account, and you can track your items by logging into your account on the Clarks website.
Please be aware that during peak trading times it may take 1-2 days longer for your order to arrive. If you have any questions about the delivery of your order, please call our customer care team on 01458 899904. Lines are open Monday to Friday 8.30am to 8pm and Saturday 8:30am to 6pm (Bank Holiday openings may differ please see our Contact Us page for more details).
Delivery Into Store
Orders can be placed and paid for online then delivered into Clarks stores for free.
Delivery to the store specified by you at the time of order will be within 3-4 working days. You will receive an email or SMS confirmation that your order has arrived. Should you NOT collect your purchase within 14 days of the order arriving in store, your account will be refunded within a further 14 days.
We make every effort to ensure that your order is carefully despatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 28 days of receiving them. You should follow the procedure below.
i) Direct to a Clarks store
For an immediate refund, you can return the items to any Clarks store, (with the exception of outlet/discount stores, Wholesale and stores in Eire), within 28 days. You may also exchange your items in store. For a full list of all Clarks stores please click here to see our website Store Locator.
What to do:-
Take your items to be returned to the Clarks store of your choice. You MUST have:
Your despatch note and a completed returns note (at the bottom of your despatch document)
The credit/debit card used to make the original purchase
If the item is in its original condition, we will process the refund for you.
ii) Return by post
You can return any items to us, free of charge at any Post Office or over 5,500 Collect+ stores, within 28 days of receipt.
What to do:-
Complete and detach the returns note (at the bottom of your despatch document) and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information.
Returns via Post Office;
Peel off the returns label from your delivery note and attach it on the outside of the parcel over your address.
Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.
Returns via a Collect+ store;
Write your order number on the Collect+ label
Peel off the returns label from the Collect+ document and attach it on the outside of the parcel over your address
Take your parcel to any of the 5,500 local Collect+ stores. You'll receive proof of postage and a code to track your return online. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.
You can find your nearest Collect+ store by texting COLLECT and your Postcode (e.g. COLLECT BA16 0EQ) to 84555 or at www.collectplus.co.uk/clarks
Texts from 84555 are FREE to receive, texts to 84555 are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms
We cannot process any exchange requests by post. If you require an exchange, please take your item to a store of your choice and we will be happy to help. We will process your refund within 14 days of receiving your return.
If you experience any difficulties with returning goods please call us on 01458 899904.
All of this is in addition to and does not affect your statutory rights.
Right to cancel this agreement
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Clarks within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Find further details in our Returns Policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01458 899904, or by completing our cancellation form here. Orders can only be cancelled before processing/despatch has begun.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Clarks can cancel this agreement
We reserve the right to cancel the order if:-
We have insufficient stock to fulfill your order
We are unable to obtain payment
We do not deliver to your area
A product fault or an error in the product description has been identified
USE OF THE CLARKS WEBSITE
Ownership of rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Clarks.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained below.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your computer
Clarks make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to other websites
We do not hold any responsibility for any site, or its content, that has chosen to link to us.
You may leave a review of a product on its specific product page. We will review product and publish product reviews within 4-5 working days of posting, and we will directly contact a customer where a review indicates a problem with a product. If we choose not to post a review we will contact the customer via their Clarks account to explain why. We reserve the right to edit or delete illegal or inappropriate content. We will not change a rating once set by a customer.
We reserve the right to use customer reviews (in full or part) in our marketing materials. These may include in-store, online, email and direct mail marketing.
Telephone Number charges
Calls to our Appointment Line 0844 2488408 and our Stores with numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Clarks. If you have reason to believe that this may have been compromised, please Contact Us immediately.
Complaints and your rights
If you have a complaint about any goods you purchase from us please Contact Us so our Customer Care team can help you.
If we cannot resolve a complaint to your satisfaction you can contact an independent, impartial third party who will consider your complaint and help us to come to an agreement. This is an alternative to bringing a court case. We agree to use ProMediate for this type of dispute resolution. You can contact ProMediate by email: email@example.com. You can find more information about ProMediate, including other ways to contact them, on their website: www.promediate.co.uk.
If you bought goods from us online you may also use the European Commission's Online Dispute Resolution platform if you have an unresolved complaint with us. This is a dispute resolution process conducted entirely online. You can access this platform at: http://ec.europa.eu/odr.
Updated March 2017.
Clarks Photosharing Terms & Conditions
Thanks for sharing your photo with Clarks. We’d like to use your photo for promotional purposes, and by responding #yesclarks, you are giving us permission to do just that, and you are agreeing to the terms and conditions below. Please review these terms carefully.
Grant of Rights
For good and valuable consideration, including the opportunity to have your Material used by Clarks for promotional purposes, you hereby shall grant to C. & J. Clark International Limited. and its subsidiaries and affiliates (“Clarks”) a perpetual, worldwide, irrevocable, freely transferable and sublicensable, royalty-free right license to use your photographs, video, or other content (“Materials”), including those bearing your likeness, name, voice, image and/or any other identifiable representation, including all copyrights and other intellectual property rights therein, in all formats and media, whether now known and existing or hereafter discovered or developed, including on any social media platform, in-store displays, emails, electronic media, print, out of home, or any other formats and media, for all or any purposes whatsoever without further notice, consent or payment to you. The foregoing grant includes the rights: (a) to modify, edit, scan, morph, alter, combine with other materials, translate, include in collective works, and create derivative works of the Materials; and (b) to reproduce, post, display, stream, exploit, transmit or otherwise use the Materials. You hereby waive any right you may have to inspect or approve the finished Materials in any way.
Representations and Warranties
You represent and warrant that: (a) the Material is your own original work (b) you own the Material, or have the right to grant us rights to the Material (c) you have obtained any necessary permission from individuals featured in your Materials to use their image and likeness (d) you are 18 years of age or older (e) the Material does not infringe the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any third parties; and (f) the Material does not violate any applicable law. You agree that Clarks shall not be liable for any losses or damages of any kind resulting from Clarks use of the Material. You agree to indemnify and hold Clarks harmless against any such losses or damage.
Gift Cards & eGifts
Clarks Gift Cards and/or eGift (Gift Tender) may only be used in our stand alone stores or Outlet Stores within the UK & ROI. Gift Tender may not be used in Clarks Wholesale stockists or online.
Gift Tender expires 24 months from last use. (Last use means a purchase, top up or part redemption) Any balance remaining will be cancelled.
Once activated, the Clarks Gift Tender is redeemable for full or part payment of a transaction. The amount of your purchase will be deducted from the balance on the card.
Gift Tender cannot be returned, refunded or exchanged for cash, except in accordance with your legal rights.
Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender.
Please treat your Gift Tender as cash, Clarks cannot be responsible for lost, damaged or stolen cards and cannot be replaced.
Clarks reserves the right to refuse to accept any Gift Tender which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. Clarks reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
The minimum amount to activate or top up a Gift Tender is £5, or in the case of Gift Tender issued in the ROI €5 and the maximum Gift Tender limit is £500, or in the case of Gift Tender issued in the ROI €500.
Gift Tender can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Tender cannot be resold.
There are no limitations on how many times Gift Tender can be used (until the balance is £0.00). Your Gift Tender balance may be checked in store or online at www.clarks.co.uk/giftcards
Follow the link www.clarks.co.uk/giftcards in order to purchase Gift Tender online.
A maximum of five Gift Tender can be used in one transaction.
Gift Cards only
The risk in any gift card shall pass to you upon delivery by our delivery service partners. The gift card remains the property of Clarks and may not be tampered or interfered with, without Clarks consent. If a gift card is found, please return it to the nearest Clarks store.
Clarks makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
The risk in any eGift shall pass to you upon Clarks electronic transmission to you. The eGift remains the property of Clarks, and may not be tampered or interfered with, without Clarks consent. If eGift Voucher is found, please return to the nearest Clarks store.
eGifts will be dispatched via email to the designated email account provided to us. This will happen as soon as Clarks is in receipt of cleared payment for the eGift.
Clarks shall not be liable or responsible for eGift that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
Clarks will not issue paper gift vouchers going forward. Existing paper gift vouchers will still be honoured in store.
Paper gift vouchers are only valid with a unique serial number on the reverse. A maximum of five paper gift vouchers can be used in one transaction.