Terms and Conditions
Terms and Conditions
These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
This website is owned and operated by C & J Clark International Ltd ("Clarks", "we", "us"). Registered office: 40 High Street, Street, Somerset BA16 0EQ. Registered number: 141015 in England and Wales. VAT number: 129910363.
Please read through these terms and conditions carefully before using this website, and also read our Privacy Policy regarding your personal information.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery within the UK.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Clarks website, or want to ask us anything about our terms and conditions, please contact us by using our Contact Us page. If you are unable to use the contact us form please use the following email address Customercare@clarks.com
First Shoes Prize Draw Terms & Conditions
1. PROMOTER: C. & J. Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ.
2. PRIZE DRAW PERIOD: Entries for each monthly prize draw will open at 09:00:00 (GMT) on the first day of each month and close at 23:59:59 on the last day of each month (the “Prize Draw Period”). Entries for the first monthly Prize Draw will open at 00:00:00 (GMT) on Thursday 4 April 2019 and will close on Tuesday 30 April 2019. Any entries received after the closing date and time will be entered into the following months prize draw.
3. HOW TO ENTER: To enter, share a photograph of your child on Instagram in their First Shoes purchased from Clarks, tagging @ClarksKids and using the hashtag #MyVeryFirstShoes. Limit one (1) entry per person. The Promoter will only accept original, undamaged entries and will not accept liability for any incomplete, lost, late or damaged entries whether due to failure or non-availability of www.instagram.com or any other reason. Once submitted entries become the exclusive property of the Promoter and will not be returned
4. PRIZE: One monthly winner will receive one (1) Clarks gift card to the value of £30.00 (“Prize”). The Prize is non-refundable, non-transferable, non-exchangeable and cannot be substituted. There is also no cash alternative available for the Prize. Prizes will be emailed to the Winner’s chosen email or postal address.
5. ELIGIBILITY: To enter you must have purchased one (1) pair of First Shoes from Clarks in-store or online, be 18 years or over and a resident of the United Kingdom or Republic of Ireland. By entering this prize draw you confirm that you are the parent or guardian of the child or children featured in the photograph.
No employees (or their family members) of the Promoter or any other party associated with the prize draw may enter.
6. WINNER SELECTION: One Winner will be randomly selected at 12:00:00 (GMT) on the next working day following the closing date of the applicable Prize Draw Period from all eligible entries received, supervised by an independent party.
7. NOTIFICATION: Winners will be notified via a private direct message on Instagram within 14 days of the Prize Draw Period closing each month. If a winner cannot be contacted or does not respond within 72 hours of the initial attempt to notify them, the prize will be forfeited and an alternate winner will be selected.
8. DECISIONS OF THE PROMOTER: The decisions of the Promoter shall be final and no correspondence will be entered into regarding these decisions. The Promoter may, in its sole discretion and without liability, cancel the prize draw.
9. AGREEMENT TO PRIZE DRAW TERMS AND CONDITIONS: By entering the prize draw, you agree to be bound by these prize draw terms and conditions Instagram’s terms of use.
10. USE OF INFORMATION/PRIVACY POLICY: You agree by entering this prize draw, the Promoter may collect personal information submitted by you to contact you if you are a winner and use such information in accordance with its privacy policy.
Kids Multibuy Terms & Conditions
This promotion entitles you to 20% off selected Full Price Kids Sports Shoes in-store and online at www.clarks.co.uk when you purchase any other pair of Full Price Kids Footwear (with a minimum value £20.00 / €28.00).
Cannot be used in conjunction with any other promotion.
The promotion will be automatically applied upon checkout online and marked down at the till instore. No cash alternative is available. This discount only applies to full price styles.
This promotion excludes all Adults Footwear, Accessories, Shoe Care and Foot Gauges.
This promotion is available for Home Delivery ,Collect from Store and Collect+.
This promotion is valid from Monday 1 April 2019 until midnight Monday 29 April 2019.
Both pairs of Shoes must be purchased in the same transaction.
How to claim your discount online:
1. Add your Full Price Kids Shoe to the basket
2. Add your Full Price Sports Shoe to the basket*,
3. Discount automatically applied
* The discount will only work if the Shoes are added in this order. If you added the Sports Shoe first, please take it out of your basket, and then re-add it.
Unstructured a/w18 saga prize draw terms & conditions
1. PROMOTER: C & J Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ.
2. PRIZE DRAW PERIOD: The prize draw will run from 00:00:01 (GMT) Friday 7th September 2018 (the “Opening Date”) to 23:00:50 Monday 31st December 2018 (the “Closing Date”
All prize draw entries must be received by the Promoter by no later than the Closing Date. All prize draw entries after the Closing Date will be automatically disqualified.
3. HOW TO ENTER: To enter, complete and submit a prize draw entry form online via www.clarks.co.uk. Limit one (1) entry per person, no purchase necessary. The Promoter will only accept original, undamaged entries and will not accept liability for any incomplete, lost, late or damaged entries. Once submitted, entries become the exclusive property of the Promoter and will not be returned.
4. PRIZE One (1) winner will receive a [x day] trip for two people to Croatia as provided by SAGA (“Prize”), subject to availability. The Prize will include flights (from a participating airport), an all-inclusive hotel stay and transfers to and from the airport in Croatia. The Prize is non-refundable, non-transferable, non-exchangeable and cannot be substituted. There is no cash alternative available for the Prize. Travel must take place between Wednesday 1 May 2019 and Thursday 31 October 2019. Travel insurance is not included in the Prize but it is essential the winner and guest take out adequate travel insurance.
5. ELIGIBILITY: To enter you must be 40 years or over and a resident of the United Kingdom or Republic of Ireland. No employees (or their family members) of the Promoter or any other party associated with the prize draw may enter.
6. REDEEMING THE PRIZE
To redeem the Prize, the lead passenger must be 50 years or over and the guest passenger must be 40 years or over. If the winner does not fit this profile they have the option to gift the prize or accept an equivalent prize of equal value from SAGA's sister company Titan.
7. WINNER SELECTION: the prize winner will be randomly selected at 10:00:00 (GMT) on Tuesday 15 January 2019 from all eligible entries received, supervised by an independent party.
8. NOTIFICATION: the prize winner will be notified by telephone or email in the month of January 2019. If a winner cannot be contacted or does not respond within 72 hours of the initial attempt to notify them, the prize will be forfeited and an alternate winner will be selected. Full details of how to book will be given at this time.
9. DECISIONS OF THE PROMOTER: The decisions of the Promoter shall be final and no correspondence will be entered into regarding these decisions. The Promoter may, in its sole discretion and without liability, cancel the prize draw.
10. LIABILITY
The Promoter will not be liable for any costs or expenses sustained outside of the Prize, including but not limited to travel insurance and UK transfers. Any complaints or shortcomings in respect of the Prize will be a matter between the winner and SAGA. The winner will be liable for any tax liability that may be incurred as a result of the Prize.
The Prize is capacity controlled, non-negotiable, non-transferable and non-refundable. The winner cannot transfer the Prize to another person. There are no cash or credit alternatives to the Prize. .The Promoter reserves the right to substitute the Prize if it should become unavailable for reasons beyond its control.
11. PRIZE WINNER LIST: The name and county of the winner will be available on request from 1st February 2019, by sending a self-addressed, stamped envelope headed “Unstructured AW18 Prize Draw” to the UK Digital Marketing Manager Holly Anne-Evans, C & J Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ.
12. AGREEMENT TO PRIZE DRAW TERMS AND CONDITIONS: By entering the prize draw, you agree to be bound by these prize draw terms and conditions.
13. USE OF INFORMATION/PRIVACY POLICY: You agree by entering this prize draw, the Promoter may collect personal information submitted by you to contact you if you are the winner and use such information in accordance with its privacy policy (http://www.clarks.co.uk/privacypolicy).
14. PARTICIPATING AIRPORTS
- Manchester;
- Gatwick;
- Heathrow;
- Leeds/Bradford; and
- Edinburgh.
Baby & toddler bounceback terms & conditions
This voucher entitles you to a 15% discount off Baby & Toddler Full Price footwear when you purchase a pair of First Shoes from Clarks Stores in the UK and ROI.
Offer subject to availability. Offer available on Baby and Toddler sizes 2 - 9.5. No cash alternative is available.
This voucher cannot be used in conjunction with any other offer.
One voucher per transaction. Original voucher required. No voucher copies accepted.
This offer is valid for 12 months from the date of issue. We reserve the right to withdraw this offer at any time.
Not redeemable at Clarks Factory Stores, Discount Outlets, Wholesale Retailers or any Clarks store outside the UK and ROI.
The offer excludes any reduced-price products, School Shoes, Black Plimsoles, Originals, Nature, Accessories, Kids Infant Shoes, Kids Junior Shoes, Kids Youth Shoes and all Adults Shoes.
This offer is available in-store only, for home delivery and Collect from Store.
To claim your discount in-store simply hand to the cashier your printed voucher.
Sign Up to Our Newsletter & Win £100
By entering this prize draw, the entrant agrees to accept and be bound by these terms and conditions. All entry instructions form part of the terms & conditions of this prize draw.
To enter the prize draw entrants must sign up to receive Clarks emails.
The prize is as stated on the email sign-up pop-up box on www.clarks.co.uk. The prize winners will receive one voucher for Clarks with a value of £100.00. The prize cannot be redeemed for cash.
Winners will be drawn by the promoter by midnight on the first working day of each month. The winners will be notified by email and will have 14 days to respond from initial contact in order to claim their prize. If direct contact cannot be made with the winners or they are not available to accept the prize for any reason, which is beyond the Promoter's reasonable control, then the Promoter reserves the right to award the prize to another entrant or the prize be forfeited. It is the responsibility of winners to notify the promoter of any change in contact information. The promoter is not responsible for entries delayed or lost in transmission due to network, computer or software failures of any kind. Entries that illegible are will not be considered. Proof of entry is not proof of receipt.
Events may occur which render the awarding of the prize impossible due to reasons beyond the control of the promoter and the promoter may, at its absolute discretion, vary, amend or suspend with or without notice.
The promoter will use the winners' personal information only for the purposes of this prize draw, Clarks marketing campaigns and internal data collection. Personal details will not be passed on to any third parties.
The promoter's decision is final and no correspondence will be entered into in relation to the prize draw. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter, other entrants or Clarks staff which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
This prize draw is only open to customers with a UK delivery address.
These terms and conditions are subject to English Law and the exclusive jurisdiction of the English courts.
The promoter's contact details are: C&J Clark International, 40 High Street, Street, Somerset BA16 0EQ
Review and win competition
To enter this free prize draw, simply post a product review which adheres to the site's editorial guidelines (reviews should be helpful guides, and not simply state that a product is good or bad). Consumers that post a review that meets these guidelines will have their review published and will be automatically entered in that month's prize draw. The winning entry will be drawn on the first working day of every month until further notice. Entries must be received by midnight on the last day of each month to be entered into that month's draw. The winner will be notified by email within 14 days of the draw taking place. The winner will receive a single-use discount code which can be entered at the checkout to cover the cost of one pair of shoes or one accessory item up to the value of £120. The discount cannot be used on Clarks Originals or special collaborations. This code will also cover the home delivery cost. There is no cash alternative to the stated prize and the Clarks administrator's decision is final. A list of winners will be made available by contacting Customer Care, Clarks, 40 High Street, Street, Somerset, BA16 0EQ. Clarks reserve the right to publish names and locations of prize winners online.
Kids products with toys
Warning: The toys provided with our Gloforms, Attackers, Friends Together and Jack and Daisy shoes are NOT suitable for children under 36 months old and contain small parts.
Clarks Twitter Promotion
By entering this promotion, the entrant agrees to accept and be bound by these terms and conditions. All entry instructions form part of the terms & conditions of this promotion. This promotion is not administered, endorsed, sponsored or associated with Twitter.
To enter the competition entrants must have an active twitter account, be following @clarksshoes
The closing date is as stated on the initial competition tweet. For confirmation please tweet @clarksshoes. Entries that are illegible or received after the closing date will not be considered. The promoter is not responsible for entries delayed or lost in transmission due to network, computer or software failures of any kind. Proof of entry is not proof of receipt.
The prizes are as stated on the initial competition tweet. The prize cannot be redeemed for cash.
Events may occur which render the awarding of the prize impossible due to reasons beyond the control of the promoter and the promoter may, at its absolute discretion, vary, amend or suspend with or without notice.
The competition will be judged by the promoter within 5 days of the closing date and the winners will be notified by Twitter and will have 5 days to respond from initial contact in order to claim their prize. If direct contact cannot be made with the winners or they are not available to accept the prize for any reason, which is beyond the Promoter's reasonable control, then the Promoter reserves the right to award the prize to another entrant or the prize be forfeited. It is the responsibility of winners to notify the Promoter of any change in contact information.
The promoter will use the winners' personal information only for the purposes of this competition. Winners' personal details will not be kept on file by the promoter and will not be passed on to any third parties. Details of the prize winners' first name and county will be available for one month after the close of this promotion by writing to the Promoter at the address below stating 'Social Media Team Promotion' and the date.
By agreeing to the terms and conditions, the winners agree to participate if required, in publicity and their names appear on the Promoter's Facebook page and Twitter account.
No purchase necessary to enter the competition.
The promoter's decision is final and no correspondence will be entered into in relation to the competition. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter, other entrants or Clarks staff which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
These terms and conditions are subject to English Law and the exclusive jurisdiction of the English courts.
The promoter's contact details are: C&J Clark International, 40 High Street, Street, Somerset BA16 0EQ
TAMBA/IMBA – Continuing 10% Discount available year-round
10% discount on full price adults and kids footwear and accessories when showing a valid TAMBA/IMBA membership card including TAMBA e-membership card.
The discount is available to all children in the family up to the age of 16
In-store only, offer not available online
Includes outlet
Excludes all collaboration ranges, shoe care products and Clarks Originals
Available exclusively to TAMBA members in the UK and IMBA in the Republic of Ireland. Valid TAMBA/IMBA membership must be shown to receive discount
Offer subject to availability
No cash alternative available
GORE-TEX® products
© 2015 W.L. Gore & Associates GmbH. GORE-TEX, GUARANTEED TO KEEP YOU DRY, SURROUND, GORE and designs are trademarks of W.L. Gore & Associates.
Pricing
Clarks has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product's correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or canceling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.
Reduced products will show the 'now price' and 'was price' with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original ('was price') charged on the website.
Pricing and availability information is subject to change without notice.
All prices are quoted in UK pounds sterling. All prices are inclusive of sales tax where appropriate but do not include delivery charges.
Prices of goods displayed in and ordered through the website may differ from prices in store.
How your order is processed
After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Availability
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment
Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron. Payments can also be made via PayPal. Please note: as of 28th Feb 2011, we no longer accept Solo as a method of payment.
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.
Delivery
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or a selected Clarks store. The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire or BFPO addresses.
For home delivery, the delivery charge is the same, irrespective of the number of items ordered. (The maximum order you will be able to make is sixteen items/pairs of shoes, of which no more than two sizes can be of the same style).
Standard Delivery
For mainland UK and Northern Ireland there is a standard home delivery charge of £3 for online orders under £50. Online orders £50 and over are eligible for free standard delivery. Delivery is within 3-4 working days for mainland UK and Northern Ireland, and within seven days for outlaying areas. Orders being delivered to the Channel Islands will take between 7-10 days.
By providing us with your mobile phone number and email address when placing your order, our parcel carrier will be able to text/email you when your item is on its way.
Next Day Delivery
The next day delivery service applies on orders placed before 8pm Sunday - Friday for delivery the next working day. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in areas as specified by our courier service. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
Deliveries are normally made Monday-Saturday from 8am-8pm (excluding Bank Holidays). You will receive a confirmation of despatch to your chosen email account, and you can track your items by logging into your account on the Clarks website.
Please be aware that during peak trading times it may take 1-2 days longer for your order to arrive. If you have any questions about the delivery of your order, please call our customer care team on 01458 899904. Lines are open Monday to Friday 8.30am to 8pm and Saturday 8:30am to 6pm (Bank Holiday openings may differ please see our Contact Us page for more details).
Delivery Into Store
Orders can be placed and paid for online then delivered into Clarks stores for free.
Delivery to the store specified by you at the time of order will be within 3-4 working days. You will receive an email or SMS confirmation that your order has arrived. Should you NOT collect your purchase within 14 days of the order arriving in store, your account will be refunded within a further 14 days.
Returns
We make every effort to ensure that your order is carefully despatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 28 days of receiving them. You should follow the procedure below.
i) Direct to a Clarks store
For an immediate refund, you can return the items to any Clarks store, (with the exception of outlet/discount stores, Wholesale and stores in Eire), within 28 days. You may also exchange your items in store. For a full list of all Clarks stores please click here to see our website Store Locator.
What to do:-
Take your items to be returned to the Clarks store of your choice. You MUST have:
Your despatch note and a completed returns note (at the bottom of your despatch document)
The credit/debit card used to make the original purchase
If the item is in its original condition, we will process the refund for you.
ii) Return by post
You can return any items to us, free of charge at any Post Office or over 5,500 Collect+ stores, within 28 days of receipt.
What to do:-
Complete and detach the returns note (at the bottom of your despatch document) and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information.
Returns via Post Office;
Peel off the returns label from your delivery note and attach it on the outside of the parcel over your address.
Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.
Returns via a Collect+ store;
Write your order number on the Collect+ label
Peel off the returns label from the Collect+ document and attach it on the outside of the parcel over your address
Take your parcel to any of the 5,500 local Collect+ stores. You'll receive proof of postage and a code to track your return online. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.
You can find your nearest Collect+ store by texting COLLECT and your Postcode (e.g. COLLECT BA16 0EQ) to 84555 or at www.collectplus.co.uk/clarks
Texts from 84555 are FREE to receive, texts to 84555 are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms
We cannot process any exchange requests by post. If you require an exchange, please take your item to a store of your choice and we will be happy to help. We will process your refund within 14 days of receiving your return.
If you experience any difficulties with returning goods please call us on 01458 899904.
All of this is in addition to and does not affect your statutory rights.
Right to cancel this agreement
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Clarks within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Find further details in our Returns Policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01458 899904, or by completing our cancellation form here. Orders can only be cancelled before processing/despatch has begun.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Clarks can cancel this agreement
We reserve the right to cancel the order if:-
We have insufficient stock to fulfill your order
We are unable to obtain payment
We do not deliver to your area
A product fault or an error in the product description has been identified
USE OF THE CLARKS WEBSITE
Ownership of rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Clarks.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained below.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your computer
Clarks make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to other websites
We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.
We do not hold any responsibility for any site, or its content, that has chosen to link to us.
Product reviews
You may leave a review of a product on its specific product page. We will review product and publish product reviews within 4-5 working days of posting, and we will directly contact a customer where a review indicates a problem with a product. If we choose not to post a review we will contact the customer via their Clarks account to explain why. We reserve the right to edit or delete illegal or inappropriate content. We will not change a rating once set by a customer.
We reserve the right to use customer reviews (in full or part) in our marketing materials. These may include in-store, online, email and direct mail marketing.
Telephone Number charges
Calls to our Appointment Line 0844 2488408 and our Stores with numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Clarks. If you have reason to believe that this may have been compromised, please Contact Us immediately.
Complaints and your rights
If you have a complaint about any goods you purchase from us please Contact Us so our Customer Care team can help you.
If we cannot resolve a complaint to your satisfaction you can contact an independent, impartial third party who will consider your complaint and help us to come to an agreement. This is an alternative to bringing a court case. We agree to use ProMediate for this type of dispute resolution. You can contact ProMediate by email: enquiries@promediate.co.uk. You can find more information about ProMediate, including other ways to contact them, on their website: www.promediate.co.uk.
If you bought goods from us online you may also use the European Commission's Online Dispute Resolution platform if you have an unresolved complaint with us. This is a dispute resolution process conducted entirely online. You can access this platform at: http://ec.europa.eu/odr.
Updated March 2017.
Gift Cards & eGifts
Clarks Gift Cards and/or eGift (Gift Tender) may only be used in our stand alone stores or Outlet Stores within the UK & ROI. Gift Tender may not be used in Clarks Wholesale stockists or online.
Gift Tender expires 24 months from last use. (Last use means a purchase, top up or part redemption) Any balance remaining will be cancelled.
Once activated, the Clarks Gift Tender is redeemable for full or part payment of a transaction. The amount of your purchase will be deducted from the balance on the card.
Gift Tender cannot be returned, refunded or exchanged for cash, except in accordance with your legal rights.
Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender.
Please treat your Gift Tender as cash, Clarks cannot be responsible for lost, damaged or stolen cards and cannot be replaced.
Clarks reserves the right to refuse to accept any Gift Tender which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. Clarks reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
The minimum amount to activate or top up a Gift Tender is £5, or in the case of Gift Tender issued in the ROI €5 and the maximum Gift Tender limit is £500, or in the case of Gift Tender issued in the ROI €500.
Gift Tender can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Tender cannot be resold.
There are no limitations on how many times Gift Tender can be used (until the balance is £0.00). Your Gift Tender balance may be checked in store or online at www.clarks.co.uk/giftcards
Follow the link www.clarks.co.uk/giftcards in order to purchase Gift Tender online.
A maximum of five Gift Tender can be used in one transaction.
Gift Cards only
The risk in any gift card shall pass to you upon delivery by our delivery service partners. The gift card remains the property of Clarks and may not be tampered or interfered with, without Clarks consent. If a gift card is found, please return it to the nearest Clarks store.
Clarks makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
eGifts Only
The risk in any eGift shall pass to you upon Clarks electronic transmission to you. The eGift remains the property of Clarks, and may not be tampered or interfered with, without Clarks consent. If eGift Voucher is found, please return to the nearest Clarks store.
eGifts will be dispatched via email to the designated email account provided to us. This will happen as soon as Clarks is in receipt of cleared payment for the eGift.
Clarks shall not be liable or responsible for eGift that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
Paper Vouchers
Clarks will not issue paper gift vouchers going forward. Existing paper gift vouchers will still be honoured in store.
Paper gift vouchers are only valid with a unique serial number on the reverse. A maximum of five paper gift vouchers can be used in one transaction.