Terms & Conditions
These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
This website is owned and operated by C & J Clark International Ltd (""Clarks"", ""we"", ""us""). Registered office: 40 High Street, Street, Somerset BA16 0EQ. Registered number: 141015 in England and Wales. VAT number: 129910363.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery within the UK.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Clarks website, or want to ask us anything about our terms and conditions, please Contact Us.
This voucher entitles you to 20% off selected Adults Full Price Footwear & Accessories In-Store (only applies where stores are currently open following current lockdown restrictions) and Online at www.clarks.co.uk or www.clarks.ie when you purchase any pair of Full Price Kids Shoes.
Subject to a minimum spend of £50.00 / €60.00. This offer is not valid in conjunction with any other promotion. No cash alternative is available. Subject to availability.
This discount applies to Selected Adults Footwear & Accessories only.
This offer excludes Shoe Care, Reduced Price Items and Kids Footwear and Kids Accessories.
This offer is available for Home Delivery, Collect from Store and Collect+ (depending on your location).
Subject to availability. This offer is valid from 06:00 (BST) Monday 13 September 2021 until 23:59 (BST) Saturday 30 October 2021 online or in-store during store opening hours in the same period.
To redeem offer online enter your unique code at the checkout or present your original valid voucher at the till if you are in-store.
This offer is limited to one code use per online transaction.
We reserve the right to withdraw this offer at any time without notice or liability.
This offer is not available at www.clarksoutlet.co.uk. Outlet Stores, Wholesale Stockists, or any Clarks store outside the UK and ROI.
When ordering online you must enter the promotional code SANDAL30 at checkout.
In-store the discount will be applied at the till. No cash alternative is available. Subject to availability.
This discount applies to Selected Adults & Kids Sandals only.
This offer excludes all Originals, Shoe Care, Accessories, Kids Accessories, Plimsolls, Foot Gauges, Reduced Price styles and some Full Price styles.
This offer is available for Home Delivery, Collect from Store and Collect+ (depending on your location).
This offer is valid from 08:00 AM (BST) on Friday 3rd September 2021 until 23:59 (BST) on Sunday 3rd October 2021.
This offer is not valid in conjunction with any other promotion. We reserve the right to withdraw this offer at any time without notice or liability.
This offer is not redeemable at www.clarksoutlet.co.uk, Outlet Stores, wholesale retailers or any Clarks store.
This offer is exclusive to registered users of https://healthservicediscounts.com/.
This offer entitles you to 20% off selected Full Adults Price footwear and Accessories online at www.clarks.co.uk. This offer is available online only.
No cash alternative is available. This offer excludes Originals, Collaborations, Reduced Priced styles, shoe care, Kids and Kids Accessories. Cannot be used in conjunction with any other promotion. Subject to availability.
This offer is available for Home Delivery only. When ordering online, you must enter the promotional code that has been served to you, at the checkout. This offer is valid from Wednesday 25 March 2020. This offer is not redeemable at Clarks stores, www.clarksoutlet.co.uk, outlet stores, wholesale retailers or any other Clarks stores outside the UK and ROI.
We reserve the right to withdraw this offer at any time.
You should read these Terms carefully before using Clarks virtual and in-store fitting and measuring appointment services (as further details and defined at paragraph 2) as they set out the basis on which we provide the Services to you. If you are unhappy with or do not agree with the Terms, then you should not book a Service or cancel any Services already made.
These Terms apply to all users (including ‘you’) of our website www.clarks.co.uk (the “Website”) and the Services. By using the Services, you are agreeing to these Terms, along with the following additional terms, which also apply:
Any reference to ‘these Terms’ shall include all of these terms (as applicable).
- Who we are and how to contact us
The Website and Services are owned and operated by C. & J. Clark International Ltd ("Clarks", "we", "us"). Registered office: 40 High Street, Street, Somerset BA16 0EQ. Registered number: 141015 in England and Wales. VAT number: 129910363.
To access information on how to contact us, please visit our Contact Us page.
We will contact you by email to the email address provided by you when booking the Services.
- Our Services
Clarks offers Services which enables you to visit a Clarks store to book a fitting or measuring appointment, or connect online, in real time to an expertly trained shoe fitter (the “Fitter”).
Our Services are available to you if you are in the United Kingdom (England, Wales, Scotland and Northern Ireland). We do not represent that any content available on or through the Services are appropriate for use outside of the United Kingdom.
You can use the Services to:
- book an in-store appointment for measuring and fitting your child’s/children’s feet;
- book an appointment for a virtual measuring session for your child’s/children’s feet;
- book an appointment for a virtual fitting session for shoes already purchased for your child/children;
- obtain suggestions from the Fitter of appropriate shoes on the Website following the measuring session; and
- if confirmed by you to the Fitter, add suggested Clarks products from the Website to your basket online for you to purchase at your option and time following the end of the measuring session
together the “Services”.
In a virtual fitting, suggested products will be added to a virtual basket following your confirmation and emailed to the email address used to book the Service. The Fitter cannot purchase the products on your behalf and the Fitter will not access any Clarks account that you have. The Fitter will not ask or accept any payment details as part of the Services and there is no obligation for you to purchase the suggested products once you receive the virtual basket. All purchases of products are made at your sole discretion.
Booking Services and Appointments
Virtual appointments will be delivered in a twenty-five (25) minute block of time (“Session”) during which you can have a measuring or fitting session with a Fitter for one (1) child. You can also choose to book additional blocks of fifteen (15) minutes per child (to a maximum of six (6) children) in addition to the Session if you require advice on measuring and/or fitting for multiple children. The in-store services will be delivered by a Fitter in-store in a fifteen (15) minute Session per child, and the same restrictions apply (we refer to this collectively as an ““Appointment”” for the purpose of these Terms).
Virtual Appointments will automatically end once the block of time booked has been met. These will end five (5) minutes before the allotted block of time to provide the Fitter with a break before their next virtual Appointment i.e. a thirty (30) minute Appointment will end at twenty-five (25) minutes.
If you wish the Fitter to suggest Clarks products following a virtual measuring session, there must be at least five (5) minutes (per child) left of your virtual Appointment. If you do not have this time left at the end of your Appointment, you must book another Appointment for the Fitter to suggest Clarks products. An Appointment may not be available on the same day.
The Services are subject to availability and Appointment times are subject to change.
In the event that:
- There are no Appointment date and/or times that suit your requirements;
- You miss an Appointment for any reason;
- You lose connection during the Appointment; or
- Your Appointment is cancelled, including as a result of a Fitter being unavailable;
it is your sole responsibility to book an alternative Appointment.
If we lose connection during the virtual Appointment, we will try to re-connect. If reconnection fails for reasons in relation to our devices or systems, we will cancel the Appointment and request that you book an alternative Appointment.
Confirmation of the Appointment Service
After you have requested an Appointment you will be sent written confirmation in the form of an email to the email address that you provided when booking the Appointment. If you do not receive a confirmation of the Appointment within one (1) hour of requesting it, please contact us via the details in paragraph 2 “who we are and contact us” to check we have received your booking request.
Making a change to or cancelling a booking of the Appointment Service
If you wish to make a change to the date and/or time of your Appointment visit the Appointment Lookup Page and choose an available date and time for your new Appointment. If you are having difficulties changing an Appointment and you need our help, please contact us via the details in paragraph 2 “who we are and contact us”.
Changes to an Appointment can be made up to 11pm (23:00) the day before it is due to commence. If we can make a change to your Appointment, we will let you know as soon as possible, together with the changes to the date and/or time of your Appointment and ask you to confirm if you wish to accept the changes. If the changes to the Appointment are unacceptable for you, you may cancel it.
You can cancel an Appointment up until the time it is due to commence by visiting the Appointment Lookup Page and selecting to cancel your Appointment.
We will contact you as soon as possible if we need to make any changes to your Appointment.
- Safe use of the Appointment Service and Website
To ensure that you use the Services safely and in accordance with these Terms, you must:
- not use the Services for any inappropriate purposes;
- not use the Services for commercial purposes; and
- follow the instructions given to you during the Appointment by the Fitter.
You are not permitted to (or permit anyone else to):
- use the Services and/or Website in any unlawful or fraudulent way and/or for any unlawful, fraudulent or inappropriate purpose;
- use the Services or Website for the purpose of harming or attempting to harm minors in any way;
- post or transmit a message (written, verbal or via video) under a false name or use our network resources to impersonate another person or misrepresent authorisation to act on behalf of others;
- allow another person to join the Appointment (except the person permitted to which the Appointment is made for and you are present throughout the Appointment);
- market, promote or solicit the Services except as expressly permitted by these Terms;
- attempt to undermine the security or integrity of computing systems or networks of Clarks, the Services and/or the Website and you must not attempt to gain unauthorised access;
- vest or collect data about another individual who uses the Website and/or the Services;
- post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, defamatory, derogatory, pornographic or profane, or that contains or promotes any virus, worm, trojan horse, time bomb or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate or otherwise interrupt or expropriate the Website and/or the Services;
- tamper, hack, spoof, copy, modify or otherwise corrupt or attempt to gain unauthorised access to the administration, security or proper function of the Website and/or the Services, or the server on which the Website or related materials are stored or any server, computer or database connected to the Website and/or Services. You will not use robots or scripts with the Website and/or the Services;
- attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise alter, defraud or create false results from any executable code or information on or received by the Website and/or the Services. You agree to have anti-virus and/or anti-spyware software running that is set to override the Internet browser's cookie setting;
- upload or provide any information to the Website or any Fitter in breach of any third party's intellectual property rights and/or any obligation of confidentiality or contractual duty owed to any third party; or
- reproduce, duplicate, copy or sell any part of the Website in contravention of the provisions of our Terms.
If any breach is committed of the above, we will take such action as we deem appropriate. Failure to comply with this paragraph constitutes a material breach of the Terms upon which you are permitted to use the Website and the Services.
- Connectivity to the Appointment Services
For a virtual appointment, we will communicate to you during the Appointment through an online video conferencing system called Zoom. To enable you to connect to the Appointment you will need to download or have access to a Zoom account on your desktop, laptop, tablet or smartphone (“Device”). You will need to have a working webcam, sound and microphone on your Device. You will receive an email including the link to connect to the Appointment via Zoom.
Clarks is not responsible for the connectivity or any technical problems between your Device and Zoom and all terms and conditions applicable to Zoom will be accepted at your sole discretion. If you do experience technical problems with Zoom on your Device, you will need to book another Appointment on an alternative date and time.
For support with operating Zoom visit: Zoom Help Centre
- Requirements to use the Services
To book an Appointment you are required to provide accurate and complete information, including your:
- First name
- Last name
- Email address
- Telephone number (we will contact you on this number to resolve any issues with your Appointment); and
- any other information we specifically request.
You must be at least eighteen (18) years of age and have capacity to accept and agree to these Terms. Acceptance of these Terms shall include acceptance on behalf of your child or children the Appointment is booked on behalf of and that you are the legal parent or guardian of that child, or children.
- How we may use your personal information
Your Appointment will not be video recorded but Zoom will record and store the audio. We may access this recording, but we do not store the recordings on our systems. You are not permitted to make any form of recording of any Appointment yourself.
- We may make changes to the Services and/or Website
We may update and/or make changes to the Website and/or the Services from time to time, for example, to reflect the changes in your needs and/or our business priorities, security updates and/or legal and regulatory changes. If you are not happy with the changes then we ask that you do not continue to use the Services and cancel any booked Appointment.
- Suspending or withdrawing the Services
We do not agree that the Services will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Services or the Website for business and operational reasons, including (without limitation) for technical and security reasons. We will try to give you any notice of suspension or withdrawal.
If you have booked an Appointment and we need to suspend access to the Services at any time prior to your Appointment, we will notify you in advance (unless the suspension is due to unforeseen circumstances) and arrange a new Appointment with you as soon as possible.
We reserve the right to suspend or terminate your Appointment at any time, without notice and without bearing any liability to you, if we reasonable believe that you have breached any of these Terms. In such circumstances, the Appointment that you have already booked will be cancelled.
- Circumstances outside of our control
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking of the Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability to compensate you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
For any defective digital content which Zoom have supplied damages your Device or digital content belonging to you and this is caused by Zoom’s failure to use reasonable care and skill your remedies will be in accordance with Zoom’s terms and conditions.
We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Intellectual Property
We are the owner or the licensee of all intellectual property rights in the Website and in the material published in or on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal (non-commercial) use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
If you print off, copy or download any part of our Website in breach of these Terms or otherwise breach our intellectual property rights, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
- Other important terms
We may transfer our rights and obligations to under these Terms to another organisation. We will always tell you in writing if this happens.
No third party shall have the rights to enforce any of these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These Terms are governed by English law and you can bring legal proceedings in respect of the Appointment Services in the English courts.
This offer entitles you to up to 15% off full price Adults footwear online at www.clarks.co.uk when you subscribe to receive Clarks marketing emails via the Wunderkind pop-up. A unique code will be visible in a banner on www.clarks.co.uk following subscription.
The discount will be applied when your unique code is entered at checkout. The code will be valid for 120 days from receiving the code.
This offer is only available to new subscribers of Clarks marketing emails through the Wunderkind pop-up from 4th May 2020. Existing subscribers to Clarks marketing emails will not receive a unique code and discount.
No cash alternative is available. One use only.
This offer cannot be used in conjunction with any other offer, discount or promotion. Cannot be applied to previous orders. Subject to availability.
This offer excludes Originals, slippers, shoe care, Kids footwear, Accessories and all reduced-price lines.
This offer is available for Home Delivery only.
No cash alternative is available.
We reserve the right to withdraw this offer at any time without notice or liability.
This offer is not redeemable at www.clarksoutlet.co.uk, Outlet Stores, wholesale retailers or any Clarks stores (wherever located).
Twins Trust is formerly known as TAMBA
This offer entitles you to 10% discount off selected Full Price Adults and Kids Footwear and Accessories in-store when showing a valid Twins Trust/IMBA membership card, including Twins Trust e-membership card.
No cash alternative is available.
This offer excludes all Collaborations, Shoe Care Products and Originals. The discount is available to all children in the family up to the age of 16. Cannot be used in conjunction with any other promotion.
Subject to availability.
Available exclusively to Twins Trust members in the UK and IMBA in the ROI. Valid Twins Trust/IMBA membership must be shown to receive discount.
We reserve the right to withdraw this offer at any time. This offer is not redeemable online, through wholesale retailers or any other Clarks stores outside the UK and ROI.
This voucher entitles you to a 15% discount off Baby & Toddler Full Price footwear when you purchase a pair of First Shoes from Clarks Stores in the UK and ROI.
Offer subject to availability. Offer available on Baby and Toddler sizes 2 - 9.5. No cash alternative is available.
This voucher cannot be used in conjunction with any other offer.
One voucher per transaction. Original voucher required. No voucher copies accepted.
This offer is valid for 12 months from the date of issue. We reserve the right to withdraw this offer at any time.
Not redeemable at Clarks Factory Stores, Outlets, Wholesale Retailers or any Clarks store outside the UK and ROI.
The offer excludes any reduced-price products, School Shoes, Black Plimsoles, Originals, Nature, Accessories, Kids Infant Shoes, Kids Junior Shoes, Kids Youth Shoes and all Adults Shoes.
This offer is available in-store only, for home delivery and Collect from Store.
To claim your discount in-store simply hand your printed voucher to the cashier.
To enter the customer satisfaction survey weekly prize draw (the Prize Draw) for a chance to win a gift card worth £100, or €100 if in the Republic of Ireland, (the Prize) fully complete and submit the customer satisfaction survey and agree to opt-in to the Prize Draw. This Prize Draw is open to residents of the United Kingdom and Republic of Ireland aged 18 or over. One entrant of the Prize Draw will be randomly selected from all eligible entries received to win the Prize (the Winner). The Prize is not transferrable and must be accepted as awarded. Limit one (1) entry per person, no purchase necessary. The Winner will be notified by email. Clarks’ employees, their families, and other associated parties are not permitted to enter.
To enter, entrants must be 18 years old or over and a resident of the United Kingdom or Republic of Ireland. No employees (or their family members) of the Promoter or any party other associated with the Prize Draw may enter.
Entries for each weekly Prize Draw will open at 00:00:01 (GMT) on Monday of every week and close at 23:59:59 on Sunday of every week (the Prize Draw Period). Any entries received after the closing date and time will be entered into the following weeks Prize Draw. The Winner will be randomly drawn by the Promoter within 10 business days of the Prize Draw Period. The Winner will be notified by email within 10 business days of the end of the Prize Draw Period and must confirm their full name and address within 14 days from initial contact to accept the Prize. If the Winner fails to respond within 14 days, the Winner will be disqualified from the Prize Draw and no alternative winner will be selected from that Prize Draw Period. It is the responsibility of all entrants to the Prize Draw to notify the Promoter of any change in contact information. The Promoter is not responsible for any for entries delayed or lost in transmission due to network, computer or software failures of any kind. The Promoter may, in its sole discretion and without liability, cancel the Prize Draw. Events may occur which render the awarding of the Prize impossible due to reasons beyond the control of the Promoter and the Promoter may, at its absolute discretion, vary, amend, suspend with or without notice.
The Promoter's decision is final and no correspondence will be entered into in relation to the Prize Draw. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter or other entrants which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the Winner is disqualified, the Promoter reserves the right to not award the prize to another entrant. By entering the Prize Draw, entrants agree to be bound by these Prize Draw terms and conditions which are subject to English law and the exclusive jurisdiction of the English courts.
The Promoter’s contact details are: C & J Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ.
© 2015 W.L. Gore & Associates GmbH. GORE-TEX, GUARANTEED TO KEEP YOU DRY, SURROUND, GORE and designs are trademarks of W.L. Gore & Associates.
Clarks has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product's correct price is lower than that paid, we will refund the difference to you, and dispatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or canceling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.
Reduced products will show the 'now price' and 'was price' with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original ('was price') charged on the website.
Pricing and availability information is subject to change without notice.
All prices are quoted in UK pounds sterling. All prices are inclusive of sales tax where appropriate but do not include delivery charges.
Prices of goods displayed in and ordered through the website may differ from prices in store.
After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such.
Payment can be made using the following major credit and debit cards: Visa, Mastercard, and Electron. Payments can also be made via PayPal. Please note: as of 28th Feb 2011, we no longer accept Solo as a method of payment.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Pay in 3.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or a selected Clarks store. The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire or BFPO addresses.
For home delivery, the delivery charge is the same, irrespective of the number of items ordered. (The maximum order you will be able to make is sixteen items/pairs of shoes, of which no more than two sizes can be of the same style).
For mainland UK and Northern Ireland there is a standard home delivery charge of £3.95 for online orders under £75. Online orders £75 and over are eligible for Free standard delivery. Delivery is within 3 - 4 working days for mainland UK and Northern Ireland, and within seven days for outlaying areas. Orders being delivered to the Channel Islands will take between 7 - 10 days.
By providing us with your mobile phone number and email address when placing your order, our parcel carrier will be able to text/email you when your item is on its way.
DPD next day delivery
The Next Day Delivery service applies on orders placed before 7pm Sunday - Friday for delivery the next working day. Orders placed on Saturday will be delivered on Monday. The Next Day Delivery service is only available in areas as specified by our courier service. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
Deliveries are normally made Monday-Sunday from 8am-6:30pm (excluding Bank Holidays). You will receive a confirmation of dispatch to your chosen email account, and you can track your items by logging into your account on the Clarks website.
Please be aware that during peak trading times it may take 1 - 2 days longer for your order to arrive. If you have any questions about the delivery of your order, please call our customer care team on 01458 899904. Lines are open Monday to Friday 8.30am to 8pm and Saturday 8:30am to 6pm (Bank Holiday openings may differ please see our Contact Us page for more details).
Delivery Into Store
Orders can be placed and paid for online then delivered into Clarks stores for Free.
Delivery to the store specified by you at the time of order will be within 4 working days. You will receive an email or SMS confirmation that your order has arrived. Should you NOT collect your purchase within 14 days of the order arriving in store, your account will be refunded within a further 14 days.
We make every effort to ensure that your order is carefully dispatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 28 days of receipt, or for items purchased in a sale within 14 days. You should follow the procedure below.
Direct to a Clarks store
For an immediate refund, you can return the items to any Clarks store, (with the exception of outlet stores, Wholesale and stores in Eire), within 28 days (14 days for items purchased in a sale). You may also exchange your items in store. For a full list of all Clarks stores please see our Store Locator.
Please note, online orders paid for using Klarna cannot be refunded or exchanged in store, please return to our distribution centre for a refund to your original payment method.
What to do:-
Take your items to be returned to the Clarks store of your choice. You MUST have:
Your original dispatch/ packing note and the credit/debit card used to make the original purchase.
If the item is in its original condition, we will process the refund for you.
Return by post
You can return any items to us, free of charge at any Post Office, CollectPlus store or Hermes drop off point, within 28 days of receipt (14 days for items purchased in a sale).
What to do:-
Go to our Online Returns Portal
You will be prompted to enter your order number (e.g. 612345678) and delivery or billing postcode.
Select the item(s) that you would like to return & the returns reason.
Select your preferred returns method.
Re-enter your email address and home address when prompted – this will be used for return delivery notifications & if the carrier needs to return the parcel to sender.
Download your label and attach it to your parcel - take the parcel to your selected drop off point, or present the QR code that will be emailed to you to the store and they can generate and print a returns label in store for you.
We cannot process any exchange requests by post. If you require an exchange, please take your item to a store of your choice and we will be happy to help. We will process your refund within 14 days of receiving your return.
If you experience any difficulties with returning goods please contact us.
All of this is in addition to and does not affect your statutory rights.
Clarks, Tottenham Court Road
This returns policy applies to Desert Boots purchased and customised in-store at the Desert Boot customisation station operating from Monday 2 March 2020 at the Clarks London Tottenham Court store.
Customised Desert Boots are non-refundable and non-exchangeable following purchase, unless found to be faulty.
If your customised Desert Boots are faulty please return them in-store or by post within 6 months from the date of purchase for a full refund. A refund will not be offered following 6 months from the date of purchase. This does not affect your statutory rights.
Refunds by post will be processed once the customised Desert Boots are received.
You must provide your receipt as proof of proof of purchase. If you don’t have your receipt, you can supply us with a credit card or bank statement as proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents.
Please allow at least 14 days for the refund to be credited back to your bank account.
Please Contact Us if you have any questions in relation to this policy.
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Clarks within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Find further details in our Returns Policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.
Please contact us within 14 days after you have received your order if you wish to cancel your agreement.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We reserve the right to cancel the order if:-
- We have insufficient stock to fulfill your order
- We are unable to obtain payment
- We do not deliver to your area
- A product fault or an error in the product description has been identified
Use of the Clarks website
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Clarks.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Clarks make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
You may leave a review of a product on its specific product page. An independent third party checks that all reviews meet our guidelines before they are published, so there might be a short delay before it appears on site. If for whatever reason your review doesn't meet our guidelines we'll let you know and give you an opportunity to edit and re-submit your review.
Avoid mentioning customer service. Contact Us instead if you have an issue that needs attention.
We reserve the right to edit or delete illegal or inappropriate content. We will not change a rating once set by a customer.
We reserve the right to use content submitted by customers, including product reviews, at our sole discretion and for any purpose.
Calls to our Stores with numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Clarks. If you have reason to believe that this may have been compromised, please Contact Us immediately.
If you have a complaint about any goods you purchase from us please Contact Us so our Customer Care team can help you.
If we cannot resolve a complaint to your satisfaction you can contact an independent, impartial third party who will consider your complaint and help us to come to an agreement. This is an alternative to bringing a court case. We agree to use ProMediate for this type of dispute resolution. You can contact ProMediate by email: firstname.lastname@example.org. You can find more information about ProMediate, including other ways to contact them, on their website: www.promediate.co.uk.
If you bought goods from us online you may also use the European Commission's Online Dispute Resolution platform if you have an unresolved complaint with us. This is a dispute resolution process conducted entirely online. You can access this platform at: http://ec.europa.eu/odr.
Updated March 2017.
Thanks for sharing your photo with Clarks. We’d like to use your photo for promotional purposes, and by responding #yesclarks, you are giving us permission to do just that, and you are agreeing to the terms and conditions below. Please review these terms carefully.
Grant of Rights
For good and valuable consideration, including the opportunity to have your Material used by Clarks for promotional purposes, you hereby shall grant to C. & J. Clark International Limited. and its subsidiaries and affiliates (“Clarks”) a perpetual, worldwide, irrevocable, freely transferable and sublicensable, royalty-free right license to use your photographs, video, or other content (“Materials”), including those bearing your likeness, name, voice, image and/or any other identifiable representation, including all copyrights and other intellectual property rights therein, in all formats and media, whether now known and existing or hereafter discovered or developed, including on any social media platform, in-store displays, emails, electronic media, print, out of home, or any other formats and media, for all or any purposes whatsoever without further notice, consent or payment to you. The foregoing grant includes the rights: (a) to modify, edit, scan, morph, alter, combine with other materials, translate, include in collective works, and create derivative works of the Materials; and (b) to reproduce, post, display, stream, exploit, transmit or otherwise use the Materials. You hereby waive any right you may have to inspect or approve the finished Materials in any way.
Representations and Warranties
You represent and warrant that: (a) the Material is your own original work (b) you own the Material, or have the right to grant us rights to the Material (c) you have obtained any necessary permission from individuals featured in your Materials to use their image and likeness (d) you are 18 years of age or older (e) the Material does not infringe the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any third parties; and (f) the Material does not violate any applicable law. You agree that Clarks shall not be liable for any losses or damages of any kind resulting from Clarks use of the Material. You agree to indemnify and hold Clarks harmless against any such losses or damage.
Clarks Gift Cards and/or eGift (Gift Tender) may only be used in our stand alone stores or Outlet Stores within the UK & ROI. Gift Tender may not be used in Clarks Wholesale stockists or online.
Gift Tender expires 24 months from last use. (Last use means a purchase, top up or part redemption) Any balance remaining will be cancelled.
Once activated, the Clarks Gift Tender is redeemable for full or part payment of a transaction. The amount of your purchase will be deducted from the balance on the card.
Gift Tender cannot be returned, refunded or exchanged for cash, except in accordance with your legal rights.
Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender.
Please treat your Gift Tender as cash, Clarks cannot be responsible for lost, damaged or stolen cards and cannot be replaced.
Clarks reserves the right to refuse to accept any Gift Tender which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. Clarks reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
The minimum amount to activate or top up a Gift Tender is £5, or in the case of Gift Tender issued in the ROI €5 and the maximum Gift Tender limit is £500, or in the case of Gift Tender issued in the ROI €500.
Gift Tender can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Tender cannot be resold.
There are no limitations on how many times Gift Tender can be used (until the balance is £0.00). Your Gift Tender balance may be checked in store or online at www.clarks.co.uk/giftcards
Follow the link www.clarks.co.uk/giftcards in order to purchase Gift Tender online.
A maximum of five Gift Tender can be used in one transaction.
The risk in any gift card shall pass to you upon delivery by our delivery service partners. The gift card remains the property of Clarks and may not be tampered or interfered with, without Clarks consent. If a gift card is found, please return it to the nearest Clarks store.
Clarks makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
The risk in any eGift shall pass to you upon Clarks electronic transmission to you. The eGift remains the property of Clarks, and may not be tampered or interfered with, without Clarks consent. If eGift Voucher is found, please return to the nearest Clarks store.
eGifts will be dispatched via email to the designated email account provided to us. This will happen as soon as Clarks is in receipt of cleared payment for the eGift.
Clarks shall not be liable or responsible for eGift that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
Clarks will not issue paper Gift Vouchers going forward. Existing paper Gift vouchers will still be honored in store for two years from the date of purchase.
Paper gift vouchers are only valid with a unique serial number on the reverse. A maximum of five paper gift vouchers can be used in one transaction.