How to make a Return
Free returns via:
- Post Office
- Clarks Stores
- CollectPlus Locations
- Hermes Parcel Shops
If you're not happy with your purchase you can return the item for a full refund, or exchange, within 30 days of receipt (or until January 31st during the festive season). Any returns must be unworn and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase. Sale items are treated in the same way.
If the item is faulty we’re happy to offer a refund or an exchange when the item is returned with proof of purchase within six months of purchase.
If you would like any further information regarding your statutory rights, please contact your local Trading Standards office.
This returns policy is in addition to, and does not affect, your statutory rights.
If you experience any difficulties with returning goods, please Contact Us.
Other similar topics
- Ordering & Tracking FAQs
- Returns, Refunds & Exchanges FAQs
- How to make a Return
- Contact Us