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Charges are refunded if a product in the order is found to be faulty. Otherwise, we do not refund delivery charges when orders are returned.
No. Once an item has been ordered the price is fixed for both home delivery and collect from store.
When returning one item from a multi-item offer, the discount will usually be split evenly across the items so you won't receive back the full value of the product. Discounts can differ so for more information please Contact Us.
Unfortunately, our warehouse does not have the information it would require for us to automatically refund you when you return items bought in a Clarks store. To process your refund, we will contact you once we have received the return to take the relevant information.
However, if you return your items to a Clarks store, the refund will be processed immediately.
For items bought in store with a Gift Card or eGift, you will be credited back to a Gift Card. Cash or credit/debit card alternatives cannot be issued.
Returns sent back to our warehouse cannot currently be exchanged, but they can be refunded. If you wish to exchange an order please visit a Clarks Store. Find a Clarks Store near you.