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We’ve extended our returns policy over the festive period to make life a little easier for you. Any items bought from now until Christmas can be returned up until January 31st. All our other refund policy terms and conditions remain the same.
Any returns must be unworn and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase.
Return faulty goods within 6 months for a full refund or exchange.
If you don't have your receipt or delivery documents, you can supply us with a credit card or bank statement for proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents.
Refunds
If you return your order to your local store, the refund will be processed immediately.
If you return them by post, we will process your refund once we have received your items.
Refunds for online orders are credited back to the original payment method.
Please allow at least 14 days for the refund to be credited back to your bank account. This may take a little longer depending on how long it takes your bank/building society to process the payment.
Exchanges
If you would like to exchange your order, we can do this at any of our Clarks Stores* within 30 days of receipt.
*Excludes Outlet, Factory Stores, Wholesale and Eire, or any other Clarks store outside the UK
Unfortunately we are not able to process exchanges via our warehouse.
Charges are refunded if a product in the order is found to be faulty. Otherwise, we do not refund delivery charges when orders are returned.
No. Once an item has been ordered the price is fixed for both home delivery and collect from store.
When returning one item from a multi-item offer, the discount will usually be split evenly across the items so you won't receive back the full value of the product. Discounts can differ so for more information please Contact Us.
Unfortunately, our warehouse does not have the information it would require for us to automatically refund you when you return items bought in a Clarks store. To process your refund, we will contact you once we have received the return to take the relevant information.
However, if you return your items to a Clarks store, the refund will be processed immediately.
For items bought in store with a Gift Card or eGift, you will be credited back to a Gift Card. Cash or credit/debit card alternatives cannot be issued.
Returns sent back to our warehouse cannot currently be exchanged, but they can be refunded. If you wish to exchange an order please visit a Clarks Store. Find a Clarks Store near you.
