- Returns, Refunds & Exchanges
- Track an Order
- Delivery & Collection
- Delivery & Collection Notice
- Products & Sizing
- In-Store Ordering
- Payment, Promos & Gift Cards
- Clarks Accounts
Ordering & Tracking FAQs
It's not possible to change or cancel an order once an order has been placed. If your order has already been processed in our system you will need to follow our returns procedure to obtain a refund. How to make a Return.
Orders are limited to eight items, up to a value of £600 (you are also restricted to ordering two items of the same style and colour). If you have any problems with placing an order contact Customer Care.
If you'd prefer, our in-store advisers can help you browse online and choose the styles you like. Simply visit your nearest Clarks store. You can pay for your items with a member of our team, then decide whether you would like to collect them from the store or have them delivered to you at home.
Unfortunately the carrier that delivers from our warehouse to our stores doesn’t offer tracking. We will let you know when the order arrives in store so you can collect it at a time to suit you. Orders are kept in store for 14 days.
Please wait until we contact you to let you know your order is ready before visiting the store.
Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our Track an Order page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.
For more information on delivery delays and for information on how you can track the delivery of your order via the carrier, please read our Delivery & Collection Notice.
Unfortunately we do not currently take Gift Card/eGift payment online. You can use your Gift Card or eGift in a Clarks Store. Find your nearest Clarks store.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
CollectPlus orders are kept at the pick-up point for 10 days. CollectPlus will send you an email containing a barcode; please bring this code with you to collect your parcel. You can either show the barcode on your phone or print it out beforehand.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Undelivered orders placed online will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre, who will assist with your refund.
If your order is being delivered to your address and not a Clarks store, you can view the status of your order by visiting the Track an Order page and by entering your order number and delivery postcode. You can find these in your Order Confirmation email.
Unfortunately, we can't track Collect from Store orders.
Your order may have been delayed due to an unforeseen delivery issue. We will let you know as soon as your order arrives in store so you can collect it.
For more information on delivery delays, please read our Delivery & Collection Notice.
To give you better choice, we sometimes source orders from different locations. If this happens your order will arrive in separate parcels.
To give you better choice, we sometimes source orders from our stores. Therefore some boxes may have been opened to show customers in store.