Inside the box your gauge came in you'll find a set of instructions which provide a step-by-step guide to using it. Remember to always measure both feet.
If you would like further help, one of our store team will be happy to help, or you can contact our Customer Care team.
Finding your size
When you have written down your child's measurements, you can type them into our online size calculator, which will use them to calculate your child's Clarks shoe size.
You can return the gauge or exchange it for the right one at any Clarks' store (excluding factory outlets) within 30 days. Alternatively, you can post the gauge back to us using the freepost label supplied in the box your gauge came in.
If you wish to return the gauge to us, you may do so within 30 days of purchase. Providing the gauge is still in a resalable condition, we will provide you with a full refund, to your original method of payment, or an exchange.
We would always suggest that you visit one of our trained fitters in store to check the fit of your child's shoes before they are worn. In this way, we are able to offer a replacement pair if the shoes are the wrong size.
Of course – our Customer Care team will be happy to send you a replacement tape with instructions on how to attach it to your gauge. Contact our Customer Care team.