Back to School Shoe Fit Guarantee

Like many companies classed as non-essential retail, Clarks has been impacted by Covid-19 restrictions and the legal requirement to temporarily close our stores.

Our Back to School Shoe Fit Guarantee, which was due to run until 28th February 2021, relies on customers going to store to check their eligibility for the Guarantee and have their child’s shoe fit assessed by a trained fitter. With no time frame for when our stores will be able to reopen, we are very sorry to inform our customers that we can no longer continue with the Guarantee.

While this decision has been made directly as a result of Covid-19 restrictions, we appreciate how popular the Guarantee has been and are truly sorry for the disappointment this news may cause.

Read our full statement here

Thank you for choosing Clarks

As a thank you for continuing to choose Clarks, we are offering a 30% off online promotion to all customers who purchased school shoes in a Clarks store between July and September 2020 inclusive. The code can be used on any full-price kids or adults shoes*

*Terms and Conditions apply

Claiming the 30% off promotion

Using the receipt from when you purchased your school shoes, enter the required details in the form below. If your purchase qualifies, we’ll email you a 30% off promotion code to use on

Please allow up to 3 days for your email to arrive, while we validate your purchase details.

To fill in the form, you'll need:

  1. Transaction Number

    The transaction number is the first 6 digits from the line underneath “CUSTOMER COPY”.

  2. Store ID

    The store ID is the last 4 digits of the next number on that line. Make sure not to include the ‘0’, or we won’t be able to validate your purchase.

  3. Colleague Number

    The colleague number is the next 3 digits on that line.

  4. Date of Purchase

    The date of purchase is displayed further along the same line of the receipt.

30% off Promotion FAQs