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Orders are limited to eight items, up to a value of £600 (you are also restricted to ordering two items of the same style and colour). If you have any problems with placing an order contact Customer Care on our contact us page.
We accept Visa Debit, Visa Credit, Mastercard, Maestro and PayPal.
Please note: we do not accept Solo or American Express as a method of payment.
Our stores also accept Clarks gift vouchers, however gift vouchers can't currently be used online.
Although you can use a card registered anywhere in the world, your delivery address must be within the UK.
If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
Our delivery options allow you to have your order delivered to work, home, local Clarks store or any address of your choice as long as it's within the UK or Northern Ireland. We currently can't deliver to the Republic of Ireland, BFPO addresses or the rest of the world from this website. For international delivery and stockists, please visit clarks.com.
It's not always possible to change or cancel an order once an order has been placed. However if you decide you want to cancel within a few hours of placing the order please call us on 01458 899904. If your order has already been processed in our system you will need to follow our returns procedure to obtain a refund, for more information on our returns policy.
Sorry, we are currently unable to offer a delivery service to BFPO addresses.
If you'd prefer, our in-store advisers can help you browse online and choose the styles you like. Simply visit your nearest Clarks store (to find this you can use our Store locator). You can pay for your items with a member of our team, then decide whether you would like to collect them from the store or have them delivered to you at home.
CollectPlus is a delivery service that lets you choose one of 5800 local stores to have your order delivered to. After your order has arrived at your chosen location, you have 10 days to pick up your parcel knowing that it has been delivered to a safe and secure location. Find out more about Collect+.
Some of the items sold online are sourced from our stores so we can offer you more choice of products in a wider range of sizes and widths. Some boxes may have been opened to show customers in-store. If you have any concerns please contact us.
Yes. You can track your order by visiting our Track Your Order page and entering your order number and delivery postcode. You can find these in your Order Confirmation email.
Once your order has been dispatched, you can also track your order through our carriers website by entering your tracking number. You can find this in your Dispatch Notification email.
Unfortunately, we can't track Collect From Store orders.Standard Delivery carrier tracking
If your order is being delivered to your address and not a Clarks store, you can view the status of your order by visiting the Track Your Order page and by entering your order number and delivery postcode. You can find these in your Order Confirmation email.
Unfortunately, we can't track Collect From Store orders.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
CollectPlus orders are kept at the pick-up point for 10 days. CollectPlus will send you an email containing a barcode; please bring this code with you to collect your parcel. You can either show the barcode on your phone or print it out beforehand.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Online orders will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre, who will assist with your refund.
If you're not going to be home when we deliver your parcel, we can leave it in a specific place or with a neighbour. Just let us know when you place the order. Otherwise, the parcel will be left in a secure place the courier will post a card through your door telling you where your parcel has been left.
If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful it will be sent back to our warehouse and your order will be refunded.
Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our Track Your Order page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.
For more information on delivery delays and for information on how you can track the delivery of your order via the carrier, please read our Delivery and Collection Notice.
Your 7-digit CollectPlus reference number gets sent to you via email and text message. If you no longer have either of these please contact customer care and they will resend your email or text message.
Someone else can pick up your CollectPlus order as long as they have the 7-digit parcel reference number and they bring your ID with them.
If you have placed an order for Home Delivery - Standard or Next Day - you can divert your parcel to a safe place, or to a neighbour through the Hermes tracking portal.
If you're not happy with your item(s), you can return them free of charge for a full refund within 30 days of receipt. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.
If you don't have your receipt or delivery documents and need to supply us with a credit card or bank statement for proof of purchase, please remove your payment card number. You can do this by cutting out the details before sending, or by covering the number, then scanning your documents.
In order to receive a full refund you will need the return the items in their original condition within 30 days to one of our stores or to our warehouse.
You can return your unworn items to your local Clarks store for an immediate refund (with the exception of the Heathrow airport store, Outlet/Discount/Factory stores, Wholesale, Wholesale or Eire).
To our Warehouse:
You can return any unwanted items free of charge from your nearest Post Office or Collect+ store using the relevant pre-paid label included with your order. Don't forget to obtain a certificate of posting or receipt. Please see our returns policy for more information.
If you have ordered online, you will receive an email to advise that we have received your return and a refund has been processed. Please note it can take up to 14 days for your refund to show in your bank account.
If you return your order to your local store, the refund will be processed immediately. If you return them by post, we will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank/building society to process the payment.
We won't have any of the transaction information unless you've ordered online, so we will contact you once we have received the return to take the relevant information. We can then refund you.
You can either take the items back to a Clarks store or return them using the returns label provided. You will receive a full refund, including delivery charge, on any faulty items.
No. Once an item has been ordered the price is fixed for both home delivery and collect from store.
For a full refund you will need to return both items. If you are only returning one item, please see the terms & conditions for that offer for full refund information.
Unfortunately gift vouchers can't be used online. If the item(s) you want are not in your local store, you can order them in store and be able to pay using your gift vouchers.
To apply a coupon code/discount to your order, the code must be entered into the coupon code field located underneath your order. This is a box on the final order review page before clicking the ‘Proceed to Payment’ button and will require the ‘Apply’ button to be clicked once entered.
Please check the terms and conditions of the promotion to make sure your basket is eligible for the discount and the discount code is still valid.
Once an order has been placed we are unable to add a promotional code to it. You can still return the goods to any of our stores with the voucher and they will refund the difference for you.
We accept a range of third-party gift vouchers across our UK stores. Unfortunately, you cannot make payment online with a third-party voucher or gift card. However, if there is an item available online that you would like to purchase you can visit your local store and we will be happy to place your order instore therefor you can make payment with your third-party voucher. Find your nearest store.
We accept the below third-party gift cards. (Store Only)
Please check the terms and conditions of the promotion, if available in store you will need to present the voucher in store either by printing it out or showing it on your phone.
We don’t currently offer shoe care online however the full range will be available in your nearest Clarks store. More information on available products.
If the product you want to buy is out of stock, click on the 'notify me' button which will show on the product page if we are expecting more in, and we'll send you an email when the product becomes available.
Yes – in store only. You will be able to have 10% off when showing your TAMBA card. Please note that this discount is only valid on shoes for children under the age of 16.
Our collections ordered and paid for online are available for Home Delivery and Collect From Store. However if some exclusive styles are ordered in-store they are only available for Home Delivery. This may also be the case towards the end of a sale or promotion if you order in-store.
If you need help locating stock already in our stores then you can call the store directly. Find your nearest store.
Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously.
However, if you've been in touch and are unhappy with any final resolution we're required to let you know about alternative dispute resolution options. The certified ADR provider that we use is ProMediate which operates an independant consumer mediation service. Should you need them, details can be found at www.promediate.co.uk.
Measuring your child's feet at home using one of our foot measuring gauges is a good starting point to finding out your child's Clarks shoe size.
However, the styling, construction or materials of individual styles can affect the fit.
For the most accurate measurement of your child's feet, help choosing a style and a full fit check we would always recommend visiting one of our trained fitters in store.
Yes, you can return unworn kids' home delivery items to any Clarks retail or franchise store for either an exchange or a refund.
If you return your order to a Clarks store your refund will be credited within 4 working days to the credit/debit card you paid for the order with.
If you return your order to us by post, your refund will arrive within 14 working days of its arrival at our warehouse.
If you use our courier pick-up service to return your order, your refund will arrive within 14 working days of its arrival at our warehouse.
Inside the box your gauge came in you'll find a set of instructions which provide a step-by-step guide to using it.
If you have lost these instructions, you can print off a new set by visiting our guide to using your foot measuring gauge on this website.
This page also includes step-by-step video instructions on how to use each gauge.
If you would like further help, one of our store team will be happy to help, or you can contact our Customer Care team.
There are two Clarks' foot measuring gauges – a toddler gauge and a junior gauge.
The gauge you need will depend on your child's current shoe size.
View available gauges.
You can return the gauge or exchange it for the right one at any Clarks' store (excluding factory outlets) within 30 days. Alternatively, you can post the gauge back to us using the freepost label supplied in the box your gauge came in.
If you wish to return the gauge to us, you may do so within 30 days of purchase. Providing the gauge is still in a resalable condition, we will provide you with a full refund, to your original method of payment, or an exchange.
We would always suggest that you visit one of our trained fitters in store to check the fit of your child's shoes before they are worn. In this way, we are able to offer a replacement pair if the shoes are the wrong size.
Of course – our Customer Care team will be happy to send you a replacement tape with instructions on how to attach it to your gauge.
Contact our Customer Care team.
If you are struggling to find a style in your child's size we would recommend visiting your local Clarks store and speaking to one of our fitting experts.
We are always working to improve our range but it is not possible to offer all styles in all sizes.
If you would like help choosing a style in your child's size, we would recommend visiting your local Clarks store and speaking to one of our fitting experts, or contacting our Customer Care team.
If your child has orthotics we would recommend that you visit your local Clarks store for further advice.
If there is more than a 10mm difference between the length of your child's feet we would recommend visiting your local Clarks store for further advice.
Unfortunately we are not currently able to offer this service online. If you would like to take advantage of this scheme you can do so at your local Clarks store.
No, the size selection will be made based on the babies age. There are some simple checks to ensure the styles are a good fit.
If you have any further questions or would like help relating to measuring and fitting your child's shoes, please visit one of our stores or call our Customer Care team on 01458 899904
Gift cards are credit-card sized cards which can be loaded with values between £5 and £500 (€5-€500).
Gift cards can be purchased from any of our full price and Outlet UK and ROI (Republic of Ireland) stores excluding Clarks Stockists. You can also buy a gift card from our dedicated website www.clarks.co.uk/giftcards
You can spend your gift card in any of our full price and Outlet UK and ROI (Republic of Ireland) stores excluding Clarks Stockists or online.
Gift cards purchased online will be sent by first class post. A signature will be required. For special delivery all orders need to be placed before 3pm. Orders placed on a Sunday will take an extra day.
|Gift Card Value||Cost||Service|
|Under £50||£2||2-3 days signed for|
|Over £50||FREE||2-3 days signed for|
|Any amount||£5.95||Next day special delivery|
You can track your order using the tracking number provided in your dispatch email. Please check that you have not received a Royal Mail attempted delivery card before you contact us.
You can use your gift card to buy any product available in store (excluding gift cards).
The gift card will expire 24 months from purchase or last use, which includes making a balance enquiry. After expiry, we will not refund any balance remaining.
The amount on the gift card can be found on the enclosed gift receipt (if purchased from store) or written inside the greeting card.
We accept the following payment methods:
Please note: we do not accept Solo, American Express or PayPal.
Your 19 digit gift card number is found under the barcode on the back of the card. The PIN is a 4 digit number that you find by scratching off the relevant panel above the barcode. Please take care when scratching off the panel as damaged gift cards will not be accepted.
Yes, you can top up in any of our UK and ROI (Republic of Ireland) stores to the value of £500 / €500. You cannot top up online.
No, they can be loaded with any value between £5 and £500 (€5 and €500). Some cards purchased in other locations such as supermarkets may have a pre-denomination which will be stated on the card at the time of purchase.
Yes, you can pay the difference with your credit or debit card or cash in store.
You can use up to 5 gift cards to pay for a single purchase in stores only.
For items bought in store with a gift card, you will be credited back to a gift card. Cash or credit/debit card alternatives cannot be issued.
Once a gift card has been purchased we are unable to refund you or cancel the gift card.
Please treat your gift card with care. We won’t accept liability for lost, stolen or damaged cards.
An eGift (electronic gift card) is like a gift card but they are sent to you by email. At the tills you can present the eGift on your mobile device or take a printed copy.
You can only buy an eGift from our dedicated website, www.clarks.co.uk/giftcards
You can spend your eGift in any of our UK and ROI (Republic of Ireland) stores excluding Clarks Stockists or online.
Your eGift will be sent via email to the recipient’s inbox within 24hours. Alternatively you can choose a specific day for the eGift to be sent.
Please be extra careful when typing in the recipient’s email address as Clarks won’t accept responsibility for errors.
You can use your eGift to buy any product available in store (excluding gift cards).
The eGift will expire 24 months from purchase or last use, which includes making a balance enquiry. After expiry, we will not refund any balance remaining.
The email message received with the eGift tells you the value of the eGift
These numbers can be found in the email message that you receive with your eGift.
Yes, you can top up in any of our UK and ROI (Republic of Ireland) stores to the value of £500 / €500. You cannot top up online.
No, they can be loaded with any value between £5 and £500 (€5 and €500).
Yes, you can pay the difference with your credit or debit card or cash in store.
You can use up to 5 eGifts to pay for a single purchase in stores only.
For items bought in store with an eGift you will be credited back to a gift card. Cash or credit/debit card alternatives cannot be issued.
Once an eGift has been purchased we are unable to refund you or cancel the eGift.
Please treat your eGift with care. We won’t accept liability for lost, stolen or damaged cards.
Our business products are gift cards and eGifts.
Any delivery charge for corporate orders will depend on the products and quantities ordered. Please note: if you are ordering gift cards for the first time, be aware that we will need to run a delivery security check. Please contact us for more information.
Yes, please use the image library available on request, and send us your completed artwork so we can approve it for you.
Yes, please contact your account manager for more information.
Credit account facilities - Offering 30 day payment terms for Clarks for business. Credit application forms available on request.
BACS and CHAPS payments - Orders will be processed upon confirmation of cleared funds.
For further information please email us here