Free Returns on all delivery and collection methods
For all orders placed to a store that has since had to close due to government guidelines we will hold your order for a further 9 days from the day the store re opens.
To give you more choice of products and a wider range of sizes and widths, we sometimes source orders from our store network as well as our warehouse. Some boxes may have been opened to show customers in store. If you have any concerns please Contact Us.
If you're not going to be home when we deliver your parcel, we can leave it in a specific place or with a neighbour. Just let us know when you place the order. Otherwise, the parcel will be left in a secure place the courier will post a card through your door telling you where your parcel has been left.
If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful it will be sent back to our warehouse and your order will be refunded.
If your order is being delivered to your address and not a Clarks store, you can view the status of your order by visiting the Track an order page and by entering your order number and delivery postcode. You can find these in your Order Confirmation email.
Unfortunately, we can't track Collect From Store orders.
Our delivery options allow you to have your order delivered to work, home, local Clarks store or any address of your choice as long as it's within the UK or Northern Ireland. For deliveries to the Republic of Ireland please visit www.clarks.ie.
We currently can't deliver to BFPO addresses or the rest of the world from this website. For international delivery and stockists, please visitwww.clarks.com.
Unfortunately the carrier that delivers from our warehouse to our stores doesn’t offer tracking. We will let you know when the order arrives in store so you can collect it at a time to suit you. Orders are kept in store for 14 days.
To give you better product choice, we have items online that are stocked in our stores but not our warehouse. Items from stores cannot be sent via Next Day Delivery or CollectPlus but can be sent by Standard Delivery, or you can collect from a Clarks store.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
CollectPlus orders are kept at the pick-up point for 10 days. CollectPlus will send you an email containing a barcode; please bring this code with you to collect your parcel. You can either show the barcode on your phone or print it out beforehand.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Undelivered orders placed online will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre, who will assist with your refund.
Sorry, we are currently unable to offer a delivery service to BFPO addresses.
Your 7-digit CollectPlus reference number gets sent to you via email and text message. If you no longer have either of these please contact Customer Care and they will resend your email or text message.
Someone else can pick up your CollectPlus order as long as they have the 7-digit parcel reference number and they bring your ID with them.
Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our Track an order page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.
For more information on delivery delays and for information on how you can track the delivery of your order via the carrier, please read our Delivery & Collection Notice.
You can divert your Home Delivery parcel to another address or a safe place through our carrier’s in-flight delivery options. For Standard Delivery or Express Delivery please visit the Hermes Tracking, and for our Next Day Delivery service, please visit DPD Tracking. You will need your tracking number to hand, which will be on your order dispatch email.
Delivery charges are always refunded if your order has arrived faulty. If you change your mind, or have ordered the wrong size, we do not refund delivery charges.
Please Contact Us for more information.
To track your CollectPlus you need your order number and the collection point postcode. You can find this in your order confirmation email. Track an Order