Coronavirus FAQs

No that is not the case. We have taken the decision to close our stores due to the heighten risk and concern around the Coronavirus outbreak and following the latest advice from government and health authorities.

We're sorry if this has caused you any inconvenience, but the health and wellbeing of our employees, customers and surrounding communities is our top priority.

Customers can continue to shop from our full range on www.clarks.co.uk.

Our store employees will continue to receive pay and benefits during this temporary closure.

Based on the government’s advice, unfortunately we have made the decisions to shut many of our stores. If your order was due to arrive in a Clarks store, we will be in touch and your order will be cancelled or replaced by our Customer Experience team to a Home Delivery address of your choice or if your order is cancelled we will processes a full refund.

We will continue to monitor the situation and will be reviewing the decision of when to re-open our stores when the health and wellbeing of our employees and customers can be protected, and following guidance from Government and health authorities.

We're sorry if this has caused you any inconvenience, but the health and wellbeing of our employees, customers and surrounding communities is our top priority.

Customers can continue to shop from our full range on www.clarks.co.uk.

Our website is open 24/7 to shop online with CollectPlus or home delivery. Our home delivery service is currently operating as normal.

To minimise personal contact where possible, we are encouraging all customers to use the safe place delivery location when placing your order. If you haven’t already assigned a safe place, please use our carriers in-transit options to do so.

If you need assistant placing an order you can contact our Customer experience team who can support you with delivery options.

We recognise that some of you may need to make a Clarks return in the near future. Due to our temporary store closures, we have suspended our normal 28-day return policy. For in-store purchases made after February 18, 2020, we will accept returns in-store within 28 days of our stores reopening. For online purchases that you would like to return prior to our stores reopening, please utilise our Free Returns by Mail method described in our Returns Policy. Please note that during this time, to protect our employees as much as possible, it’s likely that your return will take an extra few days to process than normal.

In the instance that any of our employees are required to self-isolate, we will support their wellbeing and the health of those around them.

Employees who have been advised to self-isolate can work from home, if they are well enough to do so. Otherwise we will follow our normal sick pay policy.