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Contact us

Customer Care

If you have any questions or queries regarding the Clarks website please take a look at our FAQ page. Alternatively, you can contact us using the form below or by calling us.

Our Customer Care team will happily answer questions about our products, an order you have placed online, or help you to place orders over the phone or online.

Ordering and Website queries

01458 899904

Lines open:

Monday - Friday
Bank Holidays
8.30am - 8.00pm
8.30am - 6.00pm
10.00am - 4.00pm
10.00am - 2.00pm

Kid's Fittings Appointments

Numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.

Opening times as above.

For store service queries

Please call our Customer Care team on Tel: 01458 899901

Monday - Saturday
Bank Holidays
8.30am - 6.00pm
10.00am - 2.00pm

Media Enquiries

For all media enquiries please call MHP Communications on +44 (0)20 3128 8100 or email clarks@mhpc.com.

Contact us by email

Please contact us using the form belowbelow.

We will endeavour to reply within 48 hours.

*Please do not include any credit card or debit card number details within your email.*

If you are unable to use the form below, please email customercare@clarks.com.

Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please view our FAQ page for details of our alternative dispute resolution service.

Useful links

Contact us by Post

If you wish to write a letter to us please use the following address:

Customer Care. Box 50,
40 High Street,
BA16 0EQ,
United Kingdom

Contact us for help or to let us know what you think. Your opinion matters to us.

Preferred method of contact