Contact us
Customer Care
If you have any questions or queries regarding the Clarks website please take a look at our FAQ page. If your query is about a delivery, you can visit our Track Your Order page. Alternatively, you can contact us using the form belowyou can contact us using the form below or by calling us.Alternatively you can call us.
Our Customer Care team will happily answer questions about our products, an order you have placed online, or help you to place orders over the phone or online.
Ordering, Website, Gift Card & e-Gift Queries
Please call our Customer Care team on Tel: 01458 899904
Lines open:
- Monday - Friday 8:30am - 8:00pm
- Saturday 8.30am - 6.00pm
- Sunday 10.00am - 4.00pm
- Bank Holidays 10.00am - 6.00pm
Kid's Fittings Appointments
Book a Kid's fitting appointment online. If you need help call us on
0844 248 8408
Numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.
Opening times as above.
For store service queries
Please call our Customer Care team on Tel: 01458 899901
Lines open:
- Monday - Friday 8:30am - 8:00pm
- Saturday 8.30am - 6.00pm
- Sunday 10.00am - 4.00pm
- Bank Holidays 10.00am - 6.00pm
Contact us by email
Please contact us using the form below.Please contact us using the form below.
We will endeavour to reply to all emails within 4-5 days
*Please do not include any credit card or debit card number details within your email.*
If you are unable to use the form below, please email customercare@clarks.com.
Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please view our FAQ page for details of our alternative dispute resolution service.
Useful links
Contact us by Post
If you wish to write a letter to us please use the following address:
CLARKS
Customer Care. Box 50,
40 High Street,
Street,
Somerset,
BA16 0EQ,
United Kingdom