If you have any queries about your order, please click on the relevant links below.
Collect From Store orders cannot be tracked. If there is a problem please call our Customer Care team and they will try to assist you.
Contact by Post
Use the following address if you’d like to write to us:
Customer Care. Box 50,
40 High Street,
Numbers beginning 0844 will cost 7p per minute plus your provider’s access charge.
Ordering, Website & Gift Cards
0844 248 8408
Store Services Queries
- Monday - Friday 8:30am - 8:00pm
- Saturday 8.30am - 6.00pm
- Sunday 10.00am - 4.00pm
- Bank Holidays 10.00am - 4.00pm
Contact by Email
Please complete the form below. Our Customer Care team aim to resolve any complaint professionally and courteously within five days. If you remain unhappy with our final resolution please view our FAQs page for further detail.
Please do not include any credit or debit card details
If you are unable to use the form below, please email firstname.lastname@example.org.