warning icon

Your browser is out of date and may not be compatible with our website. By closing this window you acknowledge that your experience on this website may be degraded

Loading image

Contact us

Due to delivery restrictions over the Bank Holiday weekend, our Next Day Service will be unavailable on Sunday 27th May.


Customer Care

If you have any questions or queries regarding the Clarks website please take a look at our FAQ page. Alternatively, you can contact us using the form belowyou can contact us using the form below or by calling us.

Our Customer Care team will happily answer questions about our products, an order you have placed online, or help you to place orders over the phone or online.

Ordering, Website, Gift Card & e-Gift Queries

Please call our Customer Care team on Tel: 01458 899904

Lines open:

Monday - Friday 8.30am - 8.00pm
Saturday 8.30am - 6.00pm
Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 2.00pm

Kid's Fittings Appointments

Numbers beginning 0844 will cost 7 pence per minute plus your providers access charge.

Opening times as above.


For store service queries

Please call our Customer Care team on Tel: 01458 899901

Lines open:

Monday - Friday 8.30am - 8.00pm
Saturday 8.30am - 6.00pm
Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 2.00pm


Media Enquiries

For all media enquiries please call Porter Novelli on +44 (0)20 3636 9042 or email clarks_media@porternovelli.co.uk.

Contact us by email

Please contact us using the form below.Please contact us using the form below.

We will endeavour to reply within 48 hours.

*Please do not include any credit card or debit card number details within your email.*

If you are unable to use the form below, please email customercare@clarks.com.

Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please view our FAQ page for details of our alternative dispute resolution service.

Useful links

Contact us by Post

If you wish to write a letter to us please use the following address:

CLARKS
Customer Care. Box 50,
40 High Street,
Street,
Somerset,
BA16 0EQ,
United Kingdom

Contact us for help or to let us know what you think. Your opinion matters to us.

Preferred method of contact