After placing your order, the confirmation screen and confirmation email will state the estimated date that your order will arrive at your selected location.
We’ll email you when your order is dispatched, and we’ll let you know when it has been delivered.
Picking up your order
CollectPlus will send you an email containing a barcode, please bring this code with you to collect your parcel. You can either show the barcode on the screen on your phone or print it out beforehand.
Head for the till and let them know you are picking up a CollectPlus order.
In order to give you access to the widest range of shoes, we sometimes sell items online that are no longer stocked in our warehouse.
These items are sent directly to you from one of our Clarks stores and therefore cannot be offered for CollectPlus.
It is possible to check the status of your CollectPlus order on the Clarks website using your order number and the postcode of the location you have chosen to pick up your order. You can find these in your Order Confirmation email.
Once you have received your dispatch email you can track the progress using CollectPlus Tracking. You will need your tracking number - you can find this in your dispatch email.
Your 7-digit CollectPlus reference number gets sent to you via email and text message. If you no longer have either of these please contact Customer Care and they will resend your email or text message.
Someone else can pick up your CollectPlus order as long as they have the 7-digit parcel reference number and they bring your ID with them.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
CollectPlus orders are kept at the pick-up point for 10 days. CollectPlus will send you an email containing a barcode; please bring this code with you to collect your parcel. You can either show the barcode on your phone or print it out beforehand.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Undelivered orders placed online will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre, who will assist with your refund.
Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our Track an Order page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.
For more information on delivery delays and for information on how you can track the delivery of your order via the carrier, please read our Delivery & Collection Notice.