CollectPlus
Time and cost
Within 5 days
- Free on orders over £60
- £3.95 on orders under £60
After your order has arrived at your chosen location, you have 10 days to pick up your parcel knowing that it has been delivered to a safe and secure location.
Tracking your order
To track your order you'll need your Order Number and the Delivery or Billing postcode.
- Go to the Track Order page
- Enter your order number and postcode and select 'Track my order'
- On the Order Status page you'll see all of the information about your order and the status it's in
- If your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information
We'll also send you the courier tracking link in an email once your order is dispatched from our warehouse.
For more help please contact our Customer Care team.
CollectPlus Communication
After placing your order, the confirmation screen and confirmation email will state the estimated date that your order will arrive at your selected location.
We’ll email you when your order is dispatched, and we’ll let you know when it has been delivered.
Picking up your order
CollectPlus will send you an email containing a barcode, please bring this code with you to collect your parcel. You can either show the barcode on the screen on your phone or print it out beforehand.
Head for the till and let them know you are picking up a CollectPlus order.
Product restrictions
In order to give you access to the widest range of shoes, we sometimes sell items online that are no longer stocked in our warehouse.
These items are sent directly to you from one of our Clarks stores and therefore cannot be offered for CollectPlus.