Measure & Fit – Help & Support


The shoe size I ordered, based on my measurements using the foot measuring gauge didn’t fit. Why is this?
Measuring your child’s feet at home using one of our foot measuring gauges is a good starting point to finding out your child’s Clarks shoe size.

However, the styling, construction or materials of individual styles can affect the fit.

For the most accurate measurement of your child’s feet, help choosing a style and a full fit check we would always recommend visiting one of our trained fitters in store.

Can I return my kids’ home delivery order to any Clarks store?
Yes, you can return unworn kids’ home delivery items to any Clarks retail or franchise store for either an exchange or a refund.

How long will I receive a refund after returning my order?
If you return your order to a Clarks store your refund will be credited within 4 working days to the credit/debit card you paid for the order with.

If you return your order to us by post, your refund will arrive within 14 working days of its arrival at our warehouse.

If you use our courier pick-up service to return your order, your refund will arrive within 14 working days of its arrival at our warehouse.

I don’t understand how to use the gauge?
Inside the box your gauge came in you’ll find a set of instructions which provide a step-by-step guide to using it.

If you have lost these instructions, you can print off a new set by visiting our guide to using your foot measuring gauge on this website.

This page also includes step-by-step video instructions on how to use each gauge.

If you would like further help, one of our store team will be happy to help, or you can contact our customer care team here.

How do I get my size?
Our guide to using your foot measuring gauge on this website will show you how to measure your child’s feet using your gauge.

When you have written down your child’s measurements, you can type them into our online size calculator, which will use them to calculate your child’s Clarks shoe size.

What gauge do I need to buy?
There are two Clarks’ foot measuring gauges – a toddler gauge and a junior gauge.

The gauge you need will depend on your child’s current shoe size. If you don’t know this, you can use your child’s age as a guide to which gauge to buy.

For more information on choosing which gauge to buy please click here.

What do I do if I’ve bought the wrong gauge?
You can return the gauge or exchange it for the right one at any Clarks’ store (excluding factory outlets) within 28 days. Alternatively, you can post the gauge back to us using the freepost label supplied in the box your gauge came in.

What is your returns policy for the foot measuring gauge?
If you wish to return the gauge to us, you may do so within 28 days of purchase. Providing the gauge is still in a resalable condition, we will provide you with a full refund, to your original method of payment, or an exchange.

I have bought shoes since using the gauge, but they are uncomfortable for my child. What is your returns policy?
We would always suggest that you visit one of our trained fitters in store to check the fit of your child’s shoes before they are worn. In this way, we are able to offer a replacement pair if the shoes are the wrong size.

The tape on my gauge has snapped off, can I have a replacement?
Of course – our Customer Care team will be happy to send you a replacement tape with instructions on how to attach it to your gauge.

To contact our Customer Care team please click here.

My child is measuring as a size that you do not have in stock
If you are struggling to find a style in your child’s size we would recommend visiting your local Clarks store and speaking to one of our fitting experts.

The product I want is not available in the size my child is measuring, what can I do?
We are always working to improve our range but it is not possible to offer all styles in all sizes.

If you would like help choosing a style in your child’s size, we would recommend visiting your local Clarks store and speaking to one of our fitting experts, or contacting our Customer Care team.

My child has orthotics, what size do you recommend?
If your child has orthotics we would recommend that you visit your local Clarks store for further advice.

My child has feet which are significantly different sizes, what should I do?
If there is more than a 10mm difference between the length of your child’s feet we would recommend visiting your local Clarks store for further advice.

Can I still use the odd shoe scheme online for kids HD?
Unfortunately we are not currently able to offer this service online. If you would like to take advantage of this scheme you can do so at your local Clarks store.

For the pram shoes range, will I need to measure my baby's feet?
No, the size selection will be made based on the babies age. There are some simple checks to ensure the styles are a good fit.
The shoes should go on the feet easily without any obvious restriction.
There should be at least 10mm of space in front of the toes for them to wriggle and grow.
There should be a good ripple of material across the top of the foot with no restriction at the instep.
The shoe should stay on the foot if you gently tug it.

If you have any further questions or would like help relating to measuring and fitting your child’s shoes, please visit one of our stores or call our Customer Care team on 08444 99 55 44