instore services

The below services are currently offered in selected Clarks stores. To check which ranges and services are available in your local Store, please use our Store Locator or contact Customer Care on 01458 899901 for further information.

Kids Fitting service

Clarks trained shoe fitters understand the way in which children's feet develop, and the importance of finding the right fit. So, when you come to Clarks, we'll make sure your child walks away with the best shoes for their feet. We not only measure your child's feet, but see how different designs feel on their feet, and carry out a six-point fit check.

Kids Appointment Service

Clarks now have a live appointment system in our stores and on our website to enable you to book an appointment with one of our trained kids fitters at a time that is convenient for you.

There are now 4 ways to book your child's fitting appointment:

Our appointment system is fully integrated across our stores and website, so you can create, cancel and re-book your child's fitting appointment at your convenience. You will also receive email and text message reminders.

Please visit our appointments section of the site to find out more.

Knowledgeable & expert shoe specialists

All our store staff receive expert training when they join the company, and attend monthly sessions so they can refresh their knowledge. We also have a retail intranet in place, so that they can continue to learn.

Together with the practical experience they pick up everyday on the shop floor, this makes them the best people to advise you on anything from foot health to fitting.

Our staff know the Clarks range inside out, so if you need to know what a product is made from, what activities it's suited to, or how it ties in to this season's fashion trends, they're the ones to ask.

Ordering service

If we don't have the size or colour you want in stock, we can order it for you. Similarly, if you've seen a Clarks style online or in another store, we can order that for you too. You can choose to pay for the item in advance and have it delivered to your home, or have it delivered to your local store, where you can try before you buy.

Odd Shoe Scheme

If you or your children have different sized feet, here at Clarks we can supply most of our shoes in odd sized pairs.

Instead of having to buy two pairs, you can have one pair to fit both feet. There's a surcharge for this service, 25% for children and 50% for adults on top of the usual shoe price.

It is recommended that both shoes should be tried on for suitability and advice taken from the staff before purchasing.

For further information please contact your local store or customer care on 01458 899901.

shoeSHARE, previously known as Shoe Biz charity shoe collections

Clarks were one of several companies to become involved with the Shoe Biz appeal, which was launched in 2007 by Blue Peter and UNICEF this has now been re launched as shoeSHARE.

The appeal encouraged people to donate their old or unwanted footwear, which was then sold to raise funds for education projects worldwide, including safe learning environments across Malawi.

Clarks have pledged to continue our support to the initiative for the next three years, and collection points have been set up at more than 450 of our stores.

Visit your local store now to donate your old and unwanted shoes.

To read more about the UNICEF and Clarks partnership click click here.

Tamba member's discount

Members of Tamba (the Twins And Multiple Births Association) can receive 10% discount on full price adults and kids footwear and accessories when showing a valid TAMBA/IMBA membership card. The discount excludes all collaboration ranges (jointly branded products with third parties including but not limited to Orla Kiely and Norton), shoe care products and Clarks Originals. This discount is only available in Clarks stores, and TAMBA members will need to show their valid TAMBA membership or e-membership card at the till. Full terms and conditions apply, please see www.clarks.co.uk/termsandconditions.

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