how to use this site
For tips on how to browse and shop online please visit our Buying Shoes Online page.
Create an account
Click on the Register link at the very top of the page.
A form will appear for you to fill in your personal details (any field marked with a red star has to be filled in in order for you to complete the registration process).
Once you have filled in the relevant fields, you will need to tick the terms & conditions box at the bottom of the page (a link to see them is provided), and then click on the grey 'Continue' button.
A page entitled 'My account summary' will then appear. This will contain the personal details you registered with, and any further information you may add in the future (such as your favourite store, your family's shoe sizes, and billing and delivery addresses). You will be able to amend all these details from this page.
This page will also lead to information about your past and current orders (the 'My orders' link), and any product reviews you have given ('My reviews').
Once you have created an account, you can log in to it when you visit the site by clicking on the 'Log in' link at the very top of each page. Enter your email address and password in the boxes provided then click on the grey 'Log in' button. This will lead you to the 'My account summary' page.
You can also log in as part of the checkout process once you have placed goods in your basket and wish to proceed with your order.
To log out of your account, simply click on the 'Log out' link at the very top of the page.
Subscribe/unsubscribe to a newsletter
On the 'My account summary' page (to access this, see 'Logging in' above), look for the 'My subscriptions' heading. If you have already signed up to our newsletter (you may have opted to receive it when you set up your account), you will see a statement that says: 'You are subscribed to the Clarks newsletter' and states the email address it will be sent to.
If you have not already subscribed to our newsletter you will see the statement 'You are not subscribed to the Clarks newsletter'. You will also see a list of news that you may be interested in ('womens', 'mens', 'kids'). Simply tick the relevant boxes and click 'Subscribe' to receive a newsletter crafted to suit your interests.
If you wish to unsubscribe to our newsletter at any time, simply click on the grey 'Unsubscribe' button underneath this statement.
Tell a friend about a product
To alert a friend via email to a product you like, simply click on the 'Email a friend' link on the product page (on the right hand side of the page below the grey 'Add to order' button). This will bring up a small form, into which you can input your friend's name, email address, and your name. By clicking 'Submit' an email containing details of the product will automatically be sent to your friend.
You can also share a product with friends using the share options underneath the 'email a friend' link. You can do this via Facebook, Twitter and other social network sites - just click on the orange share button to see different options.
Leave a product review
If you have purchased a product from Clarks online we would love to hear your feedback on it. To do this, visit the product page and look under the 'Customer Reviews' heading (towards the bottom of the page). Underneath this heading you will see a smaller on titled 'Add a review'.
Click on this to reveal a short form in which you can give the product a star rating (from one to five stars), input a review title, and write a short review. Click on 'Submit' to send your review to the site Editor. All reviews will be published unless they are of an offensive nature or are requests for information.
You will need to be logged in to do this.
Find information on foot health
Scroll down to the very bottom of the page and click on the heading 'About Clarks'. This will lead you to information on adults' and children's foot health.
Find your nearest store
At the very top of the page you'll find a link called Store Locator. Click on this to go through to a page with a map. On the right hand side you'll see a form which allows you to type in your address, town or postcode.
Fill these in and click on the 'Find a store' button to find a store near you.
Have your questions answered
Scroll down to the very bottom of the page. Under the 'Customer Service' heading you will find links to information on how to Track Your Order, Delivery and Returns, Store services and FAQs (Frequently Asked Questions).
There is also a Contact Us link which will show you how to contact our Customer Care team directly.
Learn more about Clarks products
Scroll down to the very bottom of the page and click on the heading About Clarks. This will lead you to information on Clarks current product ranges, the technologies they incorporate, and our shoe care range.
Learn more about Clarks the company
At the very bottom of the page you will find a heading called 'About Clarks'. The links underneath this heading lead to information about Clarks the company. Read about our history under the heading 'Since 1825', visit our careers website by clicking on 'Careers at Clarks', and visit our international website by clicking on 'Clarks.com'.
Search for a job
At the very bottom of the page you will find a heading called 'About Clarks'. Underneath this is another heading, 'Careers at Clarks'. This leads to our careers website - clarksjobs.com - which contains more information about Clarks and allows you to search and apply for current job vacancies, submit your CV, or sign up for job alerts.
If you have any questions or comments about the site, you can get in touch via the Contact Us page. Alternatively, for questions about an order you have placed online you can call our Customer Care team on 01458 899904.
Comment on this site
If you have any comments about the site - from its design, to the way it works, or to report a technical fault - you can send them to us by using the feedback tab. Simply click on the grey feedback triangle (you'll see it in the bottom right hand corner of most pages), pick a category and then leave us your thoughts. We read every comment and make sure it's passed on to the right member of our team. If you'd like to comment on a product you have purchased, you can leave a review on that item's page in the 'Customer Reviews' section.