buying shoes online

Shopping online with Clarks is easy – just follow these simple steps...

Browse by department

Wherever you are on the Clarks site you can browse by department using the navigation strip across the top of the page - the white space with the words 'womens', 'mens' etc that runs horizontally along the top of the page. Simply click on the appropriate heading to see styles in that department.

Look for shoes in a certain category

You can go straight to the department you are interested in by clicking on one of the headings in the navigation strip at the top of the page (e.g. 'womens', 'mens'). Once in that department you can narrow your search by using the category links on the left hand side of the page.

Alternatively, by hovering over the headings (e.g. 'womens', 'mens') in the navigation strip at the top of the page you can see sub-headings which lead you straight to these categories - e.g. for 'womens' you can narrow your search with categories such as 'boots' or 'high heels'

Once you have chosen a category, you can narrow your search even further by using the options to the left of the page. These allow you to search our products using one or several criteria, e.g. price, function, colour and style.

Search for a specific style

If you know the name or product number of the style you are looking for, you can type this into the white search box at the top right hand side of the page (underneath the 'My Shopping Basket' link) and clicking on the 'search' button next to it.

A list of the style (or styles) that match your search will then appear. If you only know part of the product name, e.g. 'Henderson', products that may match your search will appear, e.g. the styles 'Henderson Band', 'Henderson Fun' or 'Henderson Sky'. However, only inputting part of a product code will not return any products.

Choosing a style

After you have narrowed your search using the category options or the search options on the left hand of the page, you will be presented with a list of styles.

Each product on the list will have a small image, the name of the style, it's colour and it's price.

To learn more about a particular product simply click on the image to see its product page. These product pages will enable you to see a larger image of the style, plus alternative views of the product from different angles, all with a zoom facility.

Here you'll also find a written description of the style, and information about its construction – e.g. material, fastenings, heel height (if applicable). If any technologies have been used in the style, for example Active Air, you can click on the links in the written text to visit a page which explains these in more detail.

Stock availability of the style will also be visible on these pages. If a size is available, the box with the size in will be shaded in grey. If it is out of stock, the box with the size in will be light in colour with a cross running through it.

Placing an order

If the size you want is in stock, and you would like to order it, simply click on the grey box on the size you want and it will turn green. You will notice for shoe styles that unless there is a choice of widths, the default width will automatically be green. If the style you wish to purchase comes in different widths, click on the width you would like to turn the box green. For more information on sizes and widths, click on the 'size guide' link underneath the boxes.

If the style you like is not available in the width you want, use the left hand navigation bar to search for styles in the width you require.

Once the size and width boxes are both green, the 'Add to order' box will turn green. Click on this to begin placing your order.

Once you have done this an 'Added to basket!' pop-up box will appear (with a small image of the shoe you have ordered, its price, and the size and width you have chosen) to confirm your selection.

From this box you can go directly to the checkout (by clicking on the 'Checkout' button), or you can continue shopping.

Once you have selected a product and ordered in this way, you can view it by clicking on the 'My Shopping Basket' at the very top right of the page. From this page you can proceed directly to the checkout, via the green 'View checkout' button.

Checking out

My basket

At the checkout (which can be accessed by clicking on the 'Checkout' button at the very top right of the page), you will see a summary of the item(s) you have placed in your shopping basket.

Orders from the Clarks site are available for delivery by our Home Delivery (delivery to a UK address of your choice), Collect From Store (delivery to a UK Clarks store of your choice) and Collect+ (delivery to over 5800 Collect+ locations) services. You will be able to select your preferred delivery option for your order. The total amount you have to pay will be displayed to the right of the screen, taking into account the price of your item(s) plus any applicable postage charge; Collect From Store orders are delivered into Clarks stores for free.

To proceed with the order click on one of the green 'Checkout' buttons (in the top right and bottom right of the screen).

My details

To proceed with your purchase you will need to log in to your account (if you have not already done so) by entering your email address and password under the 'Returning customers' heading.

If you have not set up an account you can do so at this point under the 'New customers' heading.

Delivery

Once you have logged in/created an account, you will be asked for further information about how you wish to receive your goods.

i) Collect From Store
If you choose to collect from store, you will be asked to specify the store you wish to collect your order from. Delivery into Clarks stores is free. You can search for your nearest store by typing your location/post code in the box provided. If you are happy with your nearest store, click on 'Collect from this store'. If you would prefer an alternative store, choose another branch from the drop-down list or type in another postcode to search by.

You will then be asked how you would like us to contact you when your order arrives in your chosen store - by SMS message or email. You will need to enter either your mobile phone number or email address (or both) in order for us to do this.

ii) Home Delivery
If you choose the home delivery option, you will be asked for the address you wish your order to be delivered to. It is worth noting that we can only deliver to a valid postcode within the UK.

You can choose for your item(s) to be dispatched to an already-stored address you have entered previously, or enter a new one using the address boxes. To save time, you can enter a postcode and we will search for an address for you.

If delivery address and billing address are the same, please tick 'Use for billing address' box above the address selection.

The Home Delivery options available to your chosen address will then be listed, together with their prices and an estimated delivery date. Standard delivery is free on orders £50 and over.

Choose the delivery option you would like from the drop-down box and add any special instructions in the box below. Click on 'Continue'.

Review

This part of the checkout gives you a chance to review your order in full before payment details are entered. Your item(s), price-to-pay, personal details, collection/delivery details will be listed for you to see. If you wish to change your method of receiving your item(s) use the tick box in the top section. If you wish to change your collection store or home delivery address use the 'Change' button on the left hand side of the third section.

If you have a Promotional Code you can use it at this point by typing it into 'Enter a Promotional Code'.

If you are happy with your order you can proceed by clicking on the green Proceed to Payment button.

Payment & Place Order

Orders from the Clarks site need to be paid for online (See WorldPay instructions below), taking into account the price of your item(s) plus any applicable postage charge; Collect From Store orders are delivered into Clarks stores for free.

You will be taken to a page headed 'Payments powered by WorldPay'.

You can make a payment with the following credit/debit cards: Visa, Mastercard, Maestro and Electron. Please note: as of 28th Feb 2011, we will no longer accept Solo as a method of payment.

Please select your preferred method of payment from the list in front of you. You will then be taken to a second 'WorldPay' page where you will complete your transaction. Please enter the card details and check the billing address is correct (it can be amended at this stage if required). When you are happy, please press submit to place your order.

Please note: We only accept cards issued from a UK bank/building society and registered to a UK address.

A confirmation of your order will appear on the screen. You will see a reference number (which will also be emailed to you) in order for you to track your order via the 'My account' page. Home Delivery items will be delivered within 3-4 working days of your order (for Standard Delivery).

Collect From Store items will be delivered to your chosen store within 3-4 working days of your order. You will be notified via the choice of SMS message or email when your goods have arrived. Should you NOT collect your purchase within 28 days of the initial order being placed, your account will be refunded within 14 days after the 28 days have elapsed.

Making a return

If you are unhappy with your goods in any way, you may return them. Please see our Returns information for more information on this.

Further information

We've tried to make this site as easy-to-use as possible, but if you have any comments or queries you would like to discuss please visit our Contact us page. Alternatively, take a look at our FAQ's page for the answers to some of our most frequently asked questions.

Tell us what you think of our website

If you have any comments about the site - from its design, to the way it works, or to report a technical fault - you can send them to us by using the feedback tab. Simply click on the grey feedback triangle (you'll see it in the bottom right hand corner of most pages), pick a category and then leave us your thoughts. We read every comment and make sure it is passed on to the right member of our team.

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