Track an order? Login here
Please be aware that our standard delivery takes up to 4 working days and we deliver between 8am and 8pm.
Have a query? check our FAQ pages
Need to find your closest store? Click here
If you require information regarding style availability in our stores you will need to contact the store directly, Customer Care are unable to view style availability in our stores.
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If the above links do not answer your query, please use one of the below methods to contact our Customer Care team.
Due to essential maintenance work our Customer Care Team will not be able to place orders over the telephone from 5pm on Friday 29th April but we expect full service to be resumed on Tuesday 3rd May.
You will still be able to place orders on the website as usual but if you require urgent assistance during this time please visit your local Clarks store who will be able to place an order on your behalf.
All other telephone services will be available and please accept our apologies for any inconvenience caused.
Due to essential maintenance work our Contact Centre is currently closed and we are unable to take calls or respond to any contacts for which we apologise. We will endeavour to complete the works and resume to normal service as quickly as possible.
Ordering and Website queries01458 899904
Monday - FridaySaturdaySundayBank Holidays
8.30am - 8.00pm8.30am - 6.00pm10.00am - 4.00pm10.00am - 2.00pm
Children's Fittings Appointments0844 248 8408Opening times as above.
For store service queries
Please call our Customer Care team on Tel: 01458 899901
Monday - SaturdayBank Holidays
8.30am - 6.00pm10.00am - 2.00pm
If you wish to write a letter to us please use the following address:
CLARKSCustomer Care. Box 50,40 High Street,Street,Somerset,BA16 0EQ,United Kingdom
We will endeavour to reply within 48 hours
*Please do not include any credit card or debit card number details within your email.*
If you are unable to use the above form please email email@example.com.
Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please click here for details of our alternative dispute resolution service.
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