First Shoes Experience
Below are just some of the services we currently offer in our stores. For a more detailed breakdown of which ranges and services are available in your area, use our Store Locator to search through your nearest stores.
Clarks First Shoes experience
We think getting your first pair of shoes is a big deal. It's important to find the right first shoes for your child.
One of our trained fitting experts will measure your child's feet, and then talk you through our range. When we've made sure your chosen pair are right for your child, we'll mark the moment with a photo of them in their new shoes.
You'll receive a 'Growing Feet In Safe Hands' booklet, which contains helpful foothealth facts, and the chance to enter a competition to win a year's worth of shoes worth up to £300!
Kids Fitting service
Clarks trained shoe fitters understand the way in which children's feet develop, and the importance of finding the right fit. So, when you come to Clarks, we'll make sure your child walks away with the best shoes for their feet.
We not only measure your child's feet, but see how different designs feel on their feet, and carry out a six-point fit check.
Kids Appointment Service
Clarks now have a live appointment system in our stores and on our website to enable you to book an appointment with one of our trained kids fitters at a time that is convenient for you.
There are now 4 ways to book your child's fitting appointment:
- online at www.clarks.co.uk/storeappointments
- in store
- by phone via our dedicated appointment helpline 0844 248 8408
- by phoning the store of their choice
Our appointment system is fully integrate across our stores and website, so you can create, cancel and re-book your child's fitting appointment at your convenience. You will also receive email and text message reminders.
Please visit our appointments section of the site to find out more.
Knowledgeable & expert shoe specialists
All our store staff receive expert training when they join the company, and attend monthly sessions so they can refresh their knowledge. We also have a retail intranet in place, so that they can continue to learn.
Together with the practical experience they pick up everyday on the shop floor, this makes them the best people to advise you on anything from foot health to fitting.
Our staff know the Clarks range inside out, so if you need to know what a product is made from, what activities it's suited to, or how it ties in to this season's fashion trends, they're the ones to ask.
If we don't have the size or colour you want in stock, we can order it for you. Similarly, if you've seen a Clarks style online or in another store, we can order that for you too. You can choose to pay for the item in advance and have it delivered to your home (for a small charge, adult styles only), or have it delivered to your local store, where you can try before you buy.
For a list of stores offering the In-Store Ordering service, type your location into our Store Locator, click on the In-Store Ordering box, then search.
Odd Shoe Scheme
If you or your children have different sized feet, here at Clarks we can supply most of our shoes in odd sized pairs.
Instead of having to buy two pairs, you can have one pair to fit both feet. There's a surcharge for this service, 25% for children and 50% for adults on top of the usual shoe price.
It is recommended that both shoes should be tried on for suitability and advice taken from the staff before purchasing.
For further information please contact your local store or customer care on 08444 77 77 44.
Shoe Biz charity shoe collections
Shoe Biz charity shoe collections
Clarks were one of several companies to become involved with the Shoe Biz appeal, which was launched in 2007 by Blue Peter and UNICEF.
The appeal encouraged people to donate their old or unwanted footwear, which was then recycled to raise funds for education projects worldwide, including safe learning environments across Malawi.
Clarks have pledged to continue our support to the initiative for the next three years, and collection points have been set up at more than 500 of our stores.
Call your local store now to find out if they are participating in Shoe Biz.
To read more about the UNICEF and Clarks partnership click here.
Tamba member's discount
Members of Tamba (the Twins And Multiple Births Association) receive 10% off Clarks products for all the children of the family UP TO the age of 16 years. This discount is only available in Clarks stores, and members will need to show their Tamba membership card at the till. We also occasionally run events in-store where Tamba members can enjoy further discounts. For information on TAMBA visit www.tamba.org.uk.